Guides Work Stress, Perceived Organizational Support And Work Engagement In The Relationship

With China’s sustained rapid economic growth, tourism industry has developed greatly. The World Tourism Organization forecast, to2020, China will become the world’s largest tourist country and the world’s fourth largest tourist exporter. With the development of tourism should be relative, guides both practitioners of quantity and quality, and have put forward higher requirements. As a progressive development of tour guide occupation, work groups, mainly in80, after the main group. This group is accompanied by the Internet a new generation grew up, its occupation pursuit is different with the previous generation. In addition to obtaining a job, working in the subjective feeling is also affected by their working quality factors. Regardless of the tourism industry management to accept it or not, when facing the" unstable working state"," no reason to leave"," lack of professionalism " and so on the staff, in addition to criticism, more it is helpless. These problems in addition to their growth experience, and guides to face pressure has great relationship. In the advocacy of people-oriented" management of the modern era of professional tour guides, especially "80,90" tour guide work pressure for recognition and management, how to alleviate the pressure of work, improve staff input is the occupation health psychology research focus. Previous research found, job resources can effectively predict the guide work engagement and organizational support, which predicts the most significant effect, work engagement as outcome variables, organizational support in the tour guide job stress the role of this study concerns.Although the pressure of an early start, but so far no one theory or research can unify all viewpoints, and a current trend is to pressure source in a field or group investigation, to find an environment most cause of stress. At present, the study of work pressure source of paying more attention to industry characteristics, focuses on the analysis of a particular group pressure causes characteristics and structure. This article will guide work pressure sources are divided into the intrinsic stress and extrinsic pressure on you. Internal pressure caused by the work itself, external pressure mainly relates to the occupation development, organization management, organization environment, role stress factors. Organizational support, in recent years have started to pay attention to. Research has found, cultural differences make domestic perceived organizational support content and different dimensions and abroad, foreign research tool does not suit our country actual employee. Ling Wen Quan think our employees perceived organizational support is a multidimensional mental structure, including the work of support, concern the interests and value identity. work engagement, most scholars agree that the definition of Schaufeli, the vigor, dedication and focus on the core features as input.This research mainly adopts the method of literature research and investigation method of the questionnaire, and interviews. The study sample is a Hubei tourism city guide. According to the tourism tour guide is divided into division, can speak with guided tours, to take guided tours and sightseeing guide. With the regiment tour is mainly responsible for the travel route arrangement, explanation; guides and then is mainly for the reception of foreign tourists, responsible for local travel to work; scenic tour guide is a scenic spot traveling reception work. Throughout their journey, at different times to the tourist for. But in general, they work is done by the swim, eat, live, travel, shopping, entertainment and service work, so that the tourists in the tourism process needs can be met. Therefore, these three kinds of tour guide is the same occupation groups, can be used as a whole.The research in the formal questionnaire before, first a literature review and interviews with analysis of various channels to collect guides groups of source of job stress, perceived organizational support and work engagement of relevant data and information. On the source of work pressure scale prediction, eliminate does not conform to the actual project guide. The study of job stressors scale is a reference to the Cooper et al. Compiling questionnaire on the basis of. Perceived organizational support and work engagement scale is the most widely used by the existing maturity scale. On the201tour conducted a questionnaire survey, and the use of factor analysis, correlation analysis and regression analysis of the survey results are analyzed. The purpose is from the organizational level to study, work stress and the relationship between the investment, try to find out the perceived organizational support to ease the guide work pressure, improve the work input level, to help enterprises to improve management, enhance industry standards.The results show that:(1) Guides the work stress level is higher, which by itself is caused by the pressure and occupation career development to bring pressure on the most obvious. Guide to obtain low perceived organizational support, work engagement level in the middle.(2) The source of work pressure, perceived organizational support and work engagement there is significant correlation between. Internal stress and organizational support and work engagement were positively related to external pressure, and perceived organizational support and work engagement was related to. (3) In regression analysis, internal pressure could positively predict perceived organizational support and work engagement; external pressure is inversely predicted perceived organizational support and work engagement. Description of job stress is not necessarily is the negative effect, the different types of pressure, impact of different. When the tour guide at high stress levels, but this kind of pressure caused by internal pressure, and achieve higher organizational support, the individual will be in good working condition; instead when the tour guide high pressure is caused by external pressure, and lower levels of support, the lowest level of work engagement.(4) Perceived organizational support on job stressors and work engagement plays an intermediary role between, namely the work pressure source through the perceived organizational support influence on the work input level. Relative to the intrinsic stress, perceived organizational support to external pressure on the intermediary effect is more obvious; at the same time, perceived organizational support can effectively regulate the working pressure on work engagement shock, with buffer function. Compared to foreign pressure, perceived organizational support on internal pressure adjustment effect is more obvious.Finally, research results, the author to the tourism managers and tour guides should be proposed:①reasonable planning, build their own occupation career development;②perfect incentive mechanism, establish reasonable compensation;③for the tour to provide EAP services.