The Competence Of ERP Consultants Research Evaluation

Facing the fierce competition of globalization trend, enterprises want to survive, must constantly adjust the operating mode, adopt new technology, in response to the variety of business environment, then enterprises want to get the unique competitive advantage, just rely on the integration of internal information and resources is impossible, they must pay attention to the integration of other external stakeholders. The role of information system has become more and more important to enterprises, it has been a competitive weapon to them. ERP (Enterprise Resource Planning),was proposed by Gartner Group company in early1990, and its connotation is "break the walls of the Enterprise, expand the scope of the information integration, realize the entire supply chain management and supply chain manufacturing ". Because of ERP is able to realize the enterprise internal resources optimally and inter-departmental integration. Therefore, more and more enterprises began to implement ERP, hope to be able to increase the access to information and resources timely, realize the integration of resources, so as to achieve the effective product supply and production, more accurate delivery, better quality of products and better customer service quality and lower production costs and improve the performance and competitiveness of the whole enterprise. However, the effect of ERP implementation is not satisfied.ERP is a large management software, which design is very complex, in the process of implementing ERP enterprises will face a lot of problems. First of all, the core of ERP system is the standardized processes and advanced management ideas and methods, so the offer of ERP software venders is consistent, standardized package software. But enterprises hope their unique, customized needs can be met, the difference of system and demand was lead. Secondly, in the implementation of the enterprise interior, the enterprise was lack of talents who both understand technology and management knowledge, to promote the implementation of the project; At the same time, in the process of implementing ERP, will cause employees working ways and personnel adjustment, involving too much stakeholders, especially when faced with his boss, the interior management personnel no bottom spirit to insist on his own opinions, to promote the implementation of the project. Facing these problems, it need ERP consultant help analysis, planning and coordination, realize the integration of enterprise processes and ERP system. ERP consultants are engaged in the ERP software consulting, planning, implementation, make the ERP software products be able to successfully apply in the enterprise management. They are very familiar with ERP system, and in-depth understanding of operation process and enterprise management practice, specializing in developing technology and project implementation methodology, can effectively deal with problems in the process of project implementation, they are the experts of the operation and management, have taken different ERP project experience in different industries. Their participation build on the bridge between the software vendors and enterprises, by their rich experience and knowledge of enterprise management, can find whether the enterprise process and ERP system is matching, put forward some advice, eliminate the differences between them. On the other hand, they depend on their professional knowledge and communication ability, be able to persuade senior management executives to support it; As an external personnel, their suggestion more reasonable and more easily to be accepted by employees, lower their conflict in the process of implementing ERP and promote the success of the project. The processing of implementing ERP, also is the process of transferring knowledge to enterprise staff, for enterprise training multi-level talent team.We can see, in the process of implementing ERP system ERP consultants play an important role. But previous research on ERP often pay attention to the critical factors and performance, few research on ERP consultants, based on this, this paper will construct a ERP consultants to evaluate the competence of ERP consultants. For enterprise customers, they can choose qualified consultants to improve the rate of successfully implementing ERP.For consulting company and software company, they can learn the competence distribution of each consultant, improve their enthusiasm, avoid the waste of resources. At the same time, it also be helpful for them to management their consultants in classification, design more reasonable performance evaluation and salary system and avoid unjust phenomenon, improve the enthusiasm of the employees.The main content of this article are as follows:The first chapter is the introduction, this chapter mainly introduce the background and significance of this paper, the main research contents and structure, and study methods.The second chapter is literature review. First of all, we will introduce competence, include related research on competence at home and abroad, introduce the definition of about competence, research methods and technical route, finally we summarize the view of domestic and foreign research on competence, and propose our own view; and Then we review both at home and abroad research on ERP consultants competence, summarizes the domestic and overseas scholars about ERP consultant what competence they should own; Finally, we summarize the view of the domestic and overseas scholars about ERP consultants research, and present our own views.The third chapter is ERP consultants and their competence. First of all, we will what is ERP consultant, it includes its definition, ERP consultant to the necessity of implementing ERP and the service content and function of ERP advisory, and then introduced the competence of ERP consultants, including its concept, the important of ERP consultants in the process of implementing ERP.The fourth chapter is the competence of ERP consultant evaluation index to construct. First of all we will introduce the principle of constructing the indicators of evaluating the ERP consultants, and then to the domestic and overseas scholars about ERP consultant should have the ability and the influence factors is conducted on the basis of analysis, summed up, and put forward evaluate the competence of ERP consultants from experience, skills, knowledge, psychological quality four aspects, at last we put forward the evaluation index system of the of competence ERP consultants.The fifth chapter is how to evaluate the competence of ERP consultants. In the fourth chapter, we construct the evaluation index system of the competence of ERP consultant. In this chapter we will use analytic hierarchy process entrust with the weight to all levels of index, then introduce the fuzzy comprehensive evaluation method, and apply it for evaluating the competence of ERP consultants.The sixth Chapter is the empirical analysis. First of all, we introduce the case, then evaluate the competence of ERP consultants we selected, draw the conclusion, and put forward some suggestions.The seventh Chapter is summarized. Mainly introduces the study conclusions and suggestions. Relative to the domestic and foreign scholars related studies, this study reached the following aspects of innovation:1. The innovation of research themeThe author discover that there many researcher about ERP, but the research of ERP consultants research is very few. Domestic and foreign have not a complete index system to evaluate the competence of ERP consultants, the author collect and integrate some scholars and experts on the research of the competence of ERP consultant, to construct a index system to evaluate the competence of ERP consultants.2. The innovation of study methodsBy the documentary analysis, combining with the expert consultation method, layer analytical method, and fuzzy comprehensive evaluation method, to reach quantitative analysis the competence of ERP consultant, let the enterprises and ERP consulting companies and software companies can be more accurate measure the competence of ERP consultants.3. The innovation of thesisFew scholars pay attention to psychology factors on the influence of the competence of ERP consultants. Combining with the particularity of ERP consultants, we put forward with the ability of adapt and compressive ability the two indexes to evaluate the psychological quality.In this study, we construct the evaluation index system of the competence of ERP consultants, on the one hand, let us have a intuitive understanding to the competence of ERP consultants, on the other hand,also for ERP consultants to study the bit. Because the writer academic level is limited, in the process of research also have a lot of limitation, hope to later scholars in this respect for further research.