Quality Management Study On Product Manufacture Change Of Company In Supply Chain Environment

With the emergence of supplier chain, quality management extended from inside thecompany to the whole supply chain, this lead to the supplier chain quality managementdeveloped. For communication and network equipments, manufacture change is animportant way to solve product problems and improve product features, and keep pacewith the rapidly changing market. In the environment of the supplier chain, new problemshit the quality management of manufacture change process. This article study themanufacture change process of a large communication and network equipmentmanufacturer, company C, find out problems inside the process, then propose solutions.This article starts from discussion the current supply chain situation of company C,figure out the characteristics of its supply chain through analysis, then find out thedifficulties of quality management on the supply chain. Then the article studied themanufacture change process of company C, explained how it manages its change processand control quality during the change, discussed how the supply chain environment affectthe manufacture change process. Then the article used the existed supply-chain qualitymanagement and satisfaction relationship model to find out the key factor which affects thesatisfaction level. Base on this model and the manufacture change practice of company C,builds a modified model. Apply this modified model on company C, the article discussedthe connection between those key factors and the problems of manufacture change, figureout root cause. Base on those analyze, the article proposes the solution to solve theproblems during the change process. The solutions take consideration of the affection fromsupply chain, start from the root cause of the problem and aim to raise the satisfaction level,they will improve the current manufacture change process of company C.