The Research Of The Customer Service Personnel Turn-over In ZD Company

21century is the information society and the era of knowledge economy, the core of the competition between the enterprises are the advanced science and technology and excellent enterprise management, and the outstanding talent is the carrier of science and technology and management, so this kind of competition in the final analysis is the talented person’s competition. In China the twelfth five-year plan special emphasis on "economic structure adjustment, the industrial transformation and upgrading", the market competition is fierce, and this undoubtedly worse for talents for the enterprise. The flow of the talents on the market become more frequent, how to design a reasonable solution,It is the most important content for the enterprise human resources management work to stabilize enterprise team of talent.ZD company belongs to a communication equipment manufacturing sales company. As China’s economy vigorous development for more than30years, ZD company and the communication industry keep the high speed development of more than20years,under the tide push of the new technology revolution and information. after the global financial crisis in year2008,3G technology promotion was suffocated, and4G technology is not mature enough, the development of the telecommunications industry are facing gradually saturated state, enterprises are faced with the pressure of transition, the talented person’s competition is very fierce. At the same time because some enterprise human resources management system is insufficient, the brain drain become more serious, this condition will affect the long-term development of the enterprise.This article descripte the phenomenon of ZD company customer service personnel leaving, and through the analysis of the research, to find out the influence of various factors for employees stability. According to different affecting factors, we use the human resources management knowledge to research a set of solutions for building a stable service team, such as incentive in the theory of maslow’s demand theory and double factors theory, broadband compensation theory, career development theory contains career anchor and staff training, performance evaluation theory.