Incentives And Tax Service Hall Team Construction Research

Tax service hall is an agency of tax authority, which is responsible for levying taxes and serving taxpayers. In order to strengthen the management of the tax service hall, the State Taxation Administration provided that "the tax authorities should reasonably configure human resources of tax service hall, and create incentives in accordance with the actual situation and needs of work "in September2009in the "tax service hall management approach"(Trial)o According to this provision, tax authorities around the country took some incentives in accordance with local conditions for the development of the tax service hall. Based on the basic situation of Chongqing State Tax Bureau, I summarize incentives which are taken to develop the tax service hall. I distribute questionnaires to the staff of tax service hall, and then collect questionnaires to arrange and analyze the data, which indicates that these incentives have achieved some incentive effect in practical application. However, in this process, I also discover three problems that exist in the building of tax service hall:The personnel structure is not reasonable; People-oriented concept is lack in the process of management; there is still a gap between the effect of incentives achieved and the expected effectiveness. The inadequacies of the incentives are cited, and the author analyzes why the incentives have not achieved the desired results from deeper: First, the conflict exists between the diversity individual needs and single incentives; second, the conflict exists between traditional management concepts and principles of fairness; third, there is no system and perfect incentives. On this basis, combining with the mature western incentive theory, the author proposes a three-point put forward thinking to improve incentives of the tax service hall and strengthen the building of the team:Strengthen human care, and pay more attention to the emotional motivation; Strengthen performance appraisal, to create a more equitable work environment; Take more personalized incentives on demand.