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Research On The Satisfaciton Of Basic Public Services In Marginalized Communities

Posted on:2015-01-29Degree:MasterType:Thesis
Country:ChinaCandidate:W ZhengFull Text:PDF
GTID:2266330428457529Subject:Administrative Management
Abstract/Summary:PDF Full Text Request
Marginalized communities satisfaction of basic public services is the community inunderstanding and using community service, basic public services for marginalizedcommunities overall perception of satisfaction. It is to quantify and measure the perception ofcommunity-based public mental state. This paper aims to draw a critical factor affectingmarginalized communities satisfaction of basic public services. This paper summarizes thedomestic and foreign communities theory and theory of satisfaction survey,and take S city forexample does empirical research.Conduct analysis of basic public services in marginalizedcommunities and their satisfaction correlation between the factors affecting. And make adiscussion of the impact of various factors on the edge of the community satisfaction of basicpublic services. Simultaneously analysis of individual characteristics affect marginalizedcommunities living on the edge of the community differences in satisfaction of basic publicservices. Finally, base on the results of the theoretical analysis and empirical analysis of thedata, discussing marginalized communities to improve basic public services and the path ofsatisfaction.Choosing the tool of SPSS18.0that is commonly used in social science researchamounting mathematical analysis. Combined with theoretical analysis of literature research,design questionnaire Reasonably.By analyzing the survey results, analysis of the key factorsaffecting the edge of the community S satisfaction of basic public services. Elaborated thetheory and community satisfaction theory of basic public services.Based on the the domesticand foreign communities theory and theory of satisfaction, reference Economics satisfactionmodel, based on marginalized communities satisfaction, build a model of satisfaction study.Presented nine research hypotheses, make a deep analysis of the S City of marginalizedcommunities ’ satisfaction of basic public services. Distributed400questionnaires to theresidents of the community. By using SPSS18.0statistical analysis software. Combine ofdifferent methods of analysis, analyze of the findings. Learn the extent of the impact on localresidents marginalized communities and critical evaluation of basic public services to thesatisfaction factor and the resulting effects on individual differences in the situation of marginalized communities satisfaction of basic public services, case situation. By correlationanalysis and regression analysis, the study drew edge elements of basic public services in thecommunity, community service delivery and access to basic public ways, publicparticipation, perceived value, public expectations have produced positive impacting onmarginalized communities satisfaction of basic public services. Use of analysis of variance,know individual characteristics affecting marginalized communities draw residentssatisfaction. We draw seven variables five (education, occupational structure, gender,political affiliation, income status) variables would marginalized communities satisfaction ofbasic public services have a significant impact. The other two (age, marital status)differences in marginalized communities satisfaction of basic public services do not existsignificant. Papers were presented on the assumptions were verified and validated wereestablished. Summarizes the conclusions drawn on the brink of community satisfaction withthe situation of basic public services. Measures can be taken to improve the relevantconclusions based on the analysis of targeted, and can provide the theoretical basis andreference for public service theory research community and public service satisfactionevaluation system of social management aspects of construction.
Keywords/Search Tags:Satisfaction, Community service, Basic public services, Influencing factors, Individual differences
PDF Full Text Request
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