Survey On User Satisfaction Of Lifelong Learning Website

With the advent of the knowledge economy, competition is becoming more andmore intensified. As to adapt to the needs of society and satisfy the wishes of the personaldevelopment, the concept of lifelong learning has been widely spread and recognized inthe world. And an increasing number of lifelong education system has been establishedby many countries of their own characters. It is the inevitable trend of future developmentthat building digitized lifelong learning platform by means of the networkcommunication technology.Focusing on the lifelong learning sites, this thesis researched on the evaluation ofusers’ satisfaction and discussed on some strategies of improving their satisfaction. In thefirst place, the theories of user satisfaction and researches on the website evaluation isintroduced and summarized. Secondly, on the basis of the previous theoretical studies,user satisfaction model of lifelong learning sites was established after defining theconnotation of this kind of websites. After that, based on the model, the author built andverified the evaluation index, and made a questionnaire considering of the website and itsusers’ own characteristics. Finally, a representative lifelong learning site was taken intoour research. And strategies of improving this kind of sites’ satisfaction were proposed,following the statistical analysis on the information collected.Evaluating the lifelong learning sites from the users’ point of view, not onlyembodies the idea of "people-oriented", it is also of important practical significance toaccurately understand users’ needs and provide the right direction of healthy and orderlydevelopment for the website.