Research On Job Burnout, Self-efficacy And Relations With Human Errors Of Flight Dispatcher

With China’s sustained economic growth and the deepening of economic globalization, China’s civil aviation industry has entered a rapid development period and brought air-traffic control safety pressure on China’s civil aircraft operation management system, which proposed a variety of challenges. Flight dispatchers run directly as an aviation organizer, manage, coordinator, and commander, is one with strong comprehensive capacity, and is also a group with high standards and strict requirements of the emerging industry groups. The generation in Human errors of flight dispatch will directly threaten the safety of civil aviation. And the self-efficacy and job burnout involved staff attitudes and behaviors are important variables, therefore attract the concern from scholars. This thesis funded and supported by the National Natural Science Foundation of "Evolution airfield security risk early warning mechanism and simulation system research" project, the study object is flight dispatcher, research on relationship among its job burnout, self-efficacy and human errors.In this thesis, based on literature research and interviews, which summary and analyze the content of job burnout, self-efficacy, and the connotation of human errors and factors which affecting the relations between the proposed conceptual model to explore how job burnout impact on human errors, and also summarize the self-efficacy on the relationship between job turnout and human errors. Literature collection part analyzes job burnout, self-efficacy and the relationship with human errors, and accordingly put forward their own hypothesis. The thesis also proposed to increase self-efficacy in the flight dispatcher, thereby reducing the work burnout, to lower the probability of occurrence of human errors countermeasures and provide suggestions for flight operations in order to control management practices.Research found that:demographic variables of different factors on job burnout, self-efficacy, the impact of human errors there are differences, including gender, age, occupation, work content, on self-efficacy, job burnout and the impact of human errors is more significant; for this particular occupation flight dispatchers, negative prediction of self-efficacy for job burnout, indicating under the high load conditions the role flight dispatchers, self-efficacy is an important factor affecting job burnout. The higher self-efficacy, the lower is job burnout; flight dispatcher self-efficacy has negative prediction on human errors, indicating that higher self-efficacy, human errors is less likely to occur; flight dispatcher job burnout has positively predicted on human errors, and indicating that burnout has a positive impact on human errors, job burnout is higher, the likelihood of occurrence of human errors is higher, and this effects can be adjusted by self-efficacy.