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The Studies Of Four Southwest Provinces Rural Basic Public Service Satisfaction

Posted on:2016-08-11Degree:MasterType:Thesis
Country:ChinaCandidate:Y L ZhuFull Text:PDF
GTID:2296330479483266Subject:Public Management
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In 2012 the State Council issued the "national basic public service system Twelve-Five Planning " pointed out: "Strengthen the countryside basic public service support, further intensify efforts to tilt to the rural public resources, the new budget fixed asset investment should give priority to invest in the project of r ural basic public service." "The Twelve-Five Planning " has been implemented for more than three years, all levels of government do lots of work in the promotion of basic public service, especially in the aspect of the rural basic public service. And the basic public services in rural areas have made great progress. The people who have right to speak most in evaluating the quality of public services in rural areas are rural residents, their satisfaction of basic public services is an important indicator to measure the quality of public service. Therefore, it has important theoretical and practical significance of investigation and study to the southwest area of rural basic public service satisfaction.In this study, basic public services and the satisfactio n of the domestic and foreign related theory, the non-equalization phenomenon since China’s reform and opening up the development of basic public service and public service, especially the implementation of public service " Twelve-Five Planning " as the research background, based on the existing reference academic basic public service satisfaction evaluation mode. It conducted a sample investigation on basic public service satisfaction in the southwest four provinces and cities: C hongqing, Sichuan, Yunnan, Guizhou.Investigation and analysis divided into three dimensions, one is based on the analysis of the content of public service satisfaction, the second is the analysis based on the satisfaction of public service main body, the third is the analysis of c ustomer satisfaction based on public service sectors, and find out the main problems existing in each dimension through descriptive analysis and factor analysis. Through the investigation, there are some mainly problems in the southwest four provinces and cities, such as regional inequality, service projects inequality, service expectations of rural residents and the large gap of service status.Aiming at solving these problems, the study proposed suggestions such as the quality of public service content up grade, the ability of the main public services enhancement, public service sectors of the system upgrade. It hopes to provide a beneficial reference for promoting the new development of rural basic public service satisfaction and southwest of rural basic p ublic services.
Keywords/Search Tags:basic public service, rural residents, satisfaction, investigation and research
PDF Full Text Request
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