A Case Study On The Government Hotline Service Outsourcing In Yongchuan District Of Chongqing

Since the 1970 s, the west by the new public management movement opens the government management modernization. Foreign public service outsourcing has been relatively mature, public service outsourcing in China since the 1990 s began to gradually implement, there exists a functional dislocation, low efficiency, lack of risk control and other aspects. mayor’s public telephone can’t satisfy the public demand, so the Yongchuan District of Chongqing on the government hotline service outsourcing. By putting a government hotline service outsourcing contractors, achieved to meet the public demand, higher efficiency, the effect of risk control. Since the new public management movement, the function of outsourcing has changed from the efficiency priority to the promotion of public interest. In the new period, the function of public service outsourcing should be to promote the public interest, Yongchuan District of Chongqing government hotline service outsourcing to improve the response to public demand, the government directly bear the cost of service, thereby enhancing the public interest. Improving the efficiency is an effective way to solve the conflict between the government’s public service responsibility and the financial budget constraint, and it is an effective way to improve the competitiveness of the local government, Outsourcing efficiency comes from the incentive structure change, scale effect, innovation and competition mechanism, Yongchuan District of Chongqing government government affairs service outsourcing to change the incentive structure, encourage innovation, foster the market system and the introduction of competition mechanism, improve the industrial aggregation to play a comprehensive cost advantage, to achieve the efficiency of public service. Risk control is the guarantee of public service outsourcing, Yongchuan District of Chongqing government affairs hotline service outsourcing to the legality of the risk, moral hazard, monitoring risk and new monopoly risk control. The Yongchuan district government affairs service outsourcing case to the public service outsourcing enlightenment is: outsourcing is the existing governance structure to effectively solve the public service responsibility to expand and the government function limited new governance tool. When we carry out public service outsourcing we need to constrain the government’s self-interest, we need to distinguish the boundary between government and market; The government should speed up the construction of infrastructure, build the system environment, create a fair competitive market environment, to improve the efficiency of public service outsourcing; When we carry out the outsourcing of public services, we should carry out risk control from three levels, the value level, process level and performance level. Conclusion: the public service outsourcing can effectively solve the conflict between the public service responsibility of the service type government and the limited government function.