The Evaluation Of Knowledge Management Capability Of SMEs Combineci With The Charncteristics Of The Growth Stages

With the advance of era of knowledge economy, the knowledge management ofSMEs has been paid more and more attention, how to get the competitiveness from usingknowledge has been one of the most important way of competition. For the past few years,the researches of the knowledge management has been particular emphasized on thetheoretical exploration of the knowledge management capability. However, the way topromote the power of knowledge management is a long way, and different growth stageunder different internal and external environment, so the enterprise should have differentemphasis. In order to make SMEs better use of knowledge management, this paper buildsthe evaluation index system of the SMEs’ knowledge management capability based on thedifferent characteristics of the growth state, and end with Tianjin Jiuzhang science andtechnology Co. Ltd. of knowledge management ability evaluation as an example forempirical research.First, this dissertation starts with a systematic literature review, then clarifies the keyresearch concepts, and establishes the research subjects, puts forward the likert scale of theneeds for knowledge management ability based on the analysis of the differentcharacteristics of the different growth stages, thereby affirms the research value of thisdissertation through analyzing the research results of the scale. The dissertation builds theevaluation index system of the SMEs’ knowledge management capability by means ofquestionnaire survey and factor analysis with SPSS19.0.Second, based on the different characteristic of the different growth stage, this paperproposes the different needs for knowledge management ability while building theevaluation index system of SMEs’ knowledge management capability for the first time, andpositioning the start point of building the evaluation index on the different characteristic,this paper considers the influence of customer relationship management to knowledgemanagement initially.Finally, this paper takes the evaluation of knowledge management ability of TianjinJiuzhang science and technology Co. Ltd. as an example, verifies the utility of the indexsystem of the knowledge management this paper structured by evaluate scientifically theknowledge management capability of Jiuzhang science and technology Co. Ltd. with fuzzycomprehensive evaluation, and proposes the countermeasures for improving the knowledgemanagement capability of Jiuzhang science and technology Co.Ltd..