| As the "Huangpu Military Academy" of insurance industry in China, Ping An Insurance Company of China is alway been imitated and follow by other rivals in its training system. Its training concept; training course system arrangement; training investment; complement of training hardware and software are leading the industry in China. Despite the excellence of a company, there are still some insufficiencies are yet to be improved, such as retention rate or occupational qualities.Combine the author’s practical experience in working and interviews of relevant staff members, this paper took the training system of Ping An as a background, through showing the current circumstance of its training system which including training organisational structure; support system; training course structure; training instructor system; management and operation system to locate problems exist now. Deeply analysed the internal and external causes of the problems which mainly laid in social and company recognition; the quality of new employees; the attitude of training instructors and management monitoring operation, etc. Its been proven that a good training system should be "People-Oriented" Configure infrastructure and courses base on needs, enhance the level and qualities of the training instructors and create learning-oriented teams with sustainable motivations, meanwhile, raise the welfare benefits for the salesmen, increase their responsibility. Such as these proposals mentioned in this paper:professional consciousness, professional conduct, professional image and professional knowledge training, raise the standard of training instructor selection, strengthen trainer’s awareness of service, hold interactive communication activities like "trainer’s saloon", intensify the operation management of "appreciation" training model, etc. All these can not be achieved in one day, it requires continuous improvements and a strong force of supervision to get a win-win for both employees and the company. |
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