Research On The Government Supervision Index System Of Urban Buses Service Quality

The priority development of public transport has become one of our national strategies. The liberal reform of urban public transit industry leads to the improvement of the production efficiency and service ability of transit enterprises. However, due to the fact that private enterprises are profitable, a lot of problems emerge. Under this background, the government should carry out administrative supervision over urban buses service quality.Based on domestic and foreign research on the bus service quality evaluation, the paper analyzes the purpose of administrative supervision and constructs the index system. The index system consists of system construction, operational service and comprehensive benefit. Combined with GPS data, the investigation and utilization of required data are also given.Based on the administrative supervision index system, the paper constructs the evaluation model of urban buses service quality applying the Extencis. The model will make feedback to government supervision and urban enterprises. The fuction of the government supervision software over urban buses service quality is given. Besides, a case study of urban buses service quality in Huzhou city is given.