The Study On Delicacy Management Of Expressway Toll Station

In the specific area of the toll station of the highway,the study of fine management can enrich the theoretical system of expressway management.At present,people mainly in the study of the highway hardware construction,intelligent,network and charge management issues,and the highway of the organization of cell-toll station management research less,this article X toll station as an example,The use of management and refinement of the relevant theory of standardization combined with domestic and foreign scientific research,a comprehensive study X toll station fine management.Put forward rationalization proposals;make up for the lack of management activities to meet the management requirements of X toll stations.At the same time,but also on the newly opened toll stations to provide some useful reference.In this paper,X toll stations,for example,the use of management and refinement of the relevant theory of standardization combined with domestic and foreign scientific research,comprehensive study X toll station fine management.Put forward rationalization proposals,make up for the lack of management activities to meet the management needs of X toll stations.At the same time,but also on the newly opened toll stations to provide some useful reference.The study pointed out that the X toll station to implement the fine management to improve the current management model should meet the following meticulous management objectives: charges business error rate in the controllable range,social and public satisfaction is high,the work of strong enthusiasm,Brand service culture,complete emergency plan.But the reality and X toll station fine management gap there are many,mainly reflected in the charging business,service control,performance management,public management standardization,emergency security capabilities.In this paper,we propose to strengthen the daily business training of the staff;do the work of the logistics of the toll collection;set the performance appraisal leading group;strengthen the performance appraisal training;develop a feasible performance appraisal management system;play performance appraisal incentive mechanism;do ideological work;Refinement of civilized service standards;improve the operation of the regulatory system;to carry out the station area of cultural construction;multi-step measures to ensure the safe and smooth environment of the station;to develop emergency plan to achieve X station fine management recommendations.