Research On The Construction And Application Of Service Chain Model In The Process Of Public Service Re-engineering

On the basis of defining the new government processes, which has been well influenced by the age of the internet technology of big data, the service chain model was put forward to formulate an ideal service-chain government module, thus provide some suggestions for our country government function transformation and supply side structural reform.First the paper elaborates the research background and meaning, illustrates research background and research status, and introduces the research methods and the point of innovation, then provides the theoretical basis. After explores the necessity and feasibility of public service process reengineering based on the service chain model of Chinese government, in the context of the Internet, the paper demonstrates the advantage of public service process reengineering, and puts forward the theoretical basis of the research. Second, the paper select Guangzhou administrative service chain as the typical model by comparing the in using service chain model in our country. Then affirmed the value of service chain model, and concludes the restrictive factors of service chain model, such as the concept, technology and so on, thus can be used as a reference for the government’s public service process reengineering. Finally, through the summary and reflection on service chain model construction, the reform program is put forward to deepen government reform, which contains "service chain" model and the specific model and both suitable for China’s public service process reengineering. Starting from the concept innovation, to do a good job of pilot and promotion, improve the applicability of the model through the test and evaluation and feedback of perfect model. To overcome the conflict with the traditional mode of government services, the paper combed conditions in administrative ecology that related to public service process reengineering, concludes six points to promote the application of service chain model. They are perfecting legal laws, enhancing technical support, and so on.