Our Country Express Delivery Service Consumer Rights And Interests Research On The Protection Of Legal Issues

In recent years,with the continuous progress of society,people's living standards have gradually undergone tremendous changes.In the past,people used the express mail mode,because of its slow delivery speed and gradually replaced by the emerging courier industry.At the same time,China's accession to the WTO since the WTO,the rapid development of the national economy,online shopping has become an indispensable part of people's lives,because the virtual trading from the physical space,the volume is very large,you can quickly transport The delivery of goods industry has become a link between the virtual and realistic bridge.However,with the express development and growth of the express industry,the existing laws and regulations have been introduced can not completely cover the dispute occurred in life,can not be its accurate supervision and control,resulting in the general quality of service delivery services,,The loss of,damage and leakage of personal information and other phenomena occur frequently,the legitimate rights and interests of consumers can not be effectively protected,coupled with the general awareness of consumer rights awareness is generally poor,the current legal effect is low,the industry self-discipline is not perfect And other reasons leading to the road of consumer rights difficult.Therefore,the author chooses to study the legal problems in the process of protecting the rights and interests of consumers in express delivery service,and draws lessons from the relevant provisions of western developed countries on the protection of consumer rights and interests of express delivery service.On the basis of the reality of our country,through comparative analysis,Case analysis,literature analysis and other methods,focus on how to efficiently and comprehensively promote China's express delivery service consumer rights protection system to establish and improve.This paper first analyzes the basic problems involved in the express service in China,defines the express service and courier service contract and analyzes the relationship between the operator and the consumer in the express service.Lists the common situation of the violation of consumer rights in express delivery service and analyzes its causes.Secondly,based on the study of the specific measures of the developed countries such as the United States,Britain and other countries in the protection of consumer rights and interests of courier services,the paper sums up the valuable experiences that are suitable for the protection of consumer rights and interests of China's express delivery service.Finally,the author puts forward some suggestions and suggestions on legislation,market access and supervision mechanism from the protection of consumer rights and interests of express service in China.