Construction And Empirical Research On Food Safety Supervision And Public Satisfaction Index

VIII Objective:On the basis of the theory of customer satisfaction,this study takes the general public as the evaluation subject,and takes the work effectiveness of the food safety department of the government supervision department as the evaluation object.By referring to the United States ACSI model combined with the reality of China food safety regulation,we try to build a set of public satisfaction evaluation index system.At the same time,using the designed index system in Zhejiang Province according to the economic level and geographic location of five cities to carry out the satisfaction index system empirical study.Through empirical research to verify the reliability of satisfaction index system.To understand the food safety situation in Zhejiang Province,analysis of the factors affecting the food safety supervision and public satisfaction,explore the shortcomings and problems of food safety supervision work,so as to provide reference for food regulatory authorities outside the performance evaluation and the food safety supervision work.Methods:(1)This study uses literature review method,through the study of public sector public satisfaction theory,the new public service theory,the new public management theory and evaluation index system to build the methodology and other knowledge.And lay the theoretical foundation for the construction of public satisfaction index system for food safety supervision.(2)Through the expert interviews method to understand the experts on food safety public satisfaction evaluation index system construction views and suggestions.Through the expert consultation method to determine the satisfaction index system.(3)A questionnaire survey was conducted in Hangzhou,Wenzhou,Jinhua,Quzhou and Taizhou.The reliability of the questionnaire was tested by Cronbach's test,and the content validity of the questionnaire was analyzed by Pearson correlation coefficient method.Using exploratory factor analysis And confirmatory factor analysis to test the structural validity of the questionnaire.Verify the reliability of the index system.(4)Use the structural equation method to determine the weight of the index.Results: This study takes the effectiveness of food safety supervision as the evaluation object,constructs a set of public satisfaction index system of food safety supervision work with the public as the evaluation subject.It is proved that the evaluation index has certain feasibility and reliability.(1)After two rounds of expert advice and pre-survey results,the final establishment of the index system includes a total of 11 indicators.The overall satisfaction for the primary indicators public information;Perceived quality,public satisfaction,public trust as secondary indicators;The three indicators mainly include the public evaluation of information disclosure,the evaluation of information credibility,the effectiveness of supervision,information dissemination,the fight against illegal acts,the product trustworthy perception;the status of food safety,supervision,Compared to the satisfaction of the status of food safety;regulatory authorities,regulatory work with the degree of supervision of positive information publicity 11 indicators.(2)Exploratory factor analysis of pre-survey found that the KMO value was0.930,The cumulative contribution rate of the four dimensions is 75.197%.The four common factors are consistent with the four dimensions of the preset,which indicates that the evaluation index system has a stable structural validity in general.The reliability and reliability of the scale were 0.912,and the Cranach's a values of the dimensions were 0.761,0.834,0.859 and 0.659,respectively,within the acceptable range,indicating that the scale overall internal consistency is better.The results show that the fitting index of the modified model is almost equal to or close to the ideal value.The NC value is 2.469,the RMSEA value is 0.028,the GFI value is 0.990,the AGFI value is 0.982,the NFI value is 0.990,IFI value of 0.994,TLI value of 0.991 values were greater than 0.90,the indicators are in line with the reference standard value,the model fitting effect is better.Indicating that the revised model can be better explain the public satisfaction of food safety supervision.(3)The weight value of the index is calculated by the structural equation model method.According to the results of the revised structural equation,it is found that theweight value of the public information is 0.239,the perceived quality weight value is0.271,the public weight value of the public satisfaction index is 0.263,and the public trust index value is 0.227.The final calculation of food safety supervision in Zhejiang Province,the public satisfaction score of 3.16 points,converted into a percentage system for 63.2 points.Conclusion:According to the test,the public satisfaction degree index system of food safety supervision work designed in this study has certain feasibility and reliability;Through the weight calculation,the total score of public satisfaction of food safety supervision in Zhejiang Province was 63.2,and the satisfaction level was above the general level;Public trust in government regulators is low;There is a negative correlation between public concern about food safety and public satisfaction with food safety in government departments.Public understanding of food safety supervision is negatively correlated with public satisfaction with food safety in government departments.Through the analysis,we found that the information disclosure,information reliability,information publicity,combat illegal behavior,willingness to cooperate with supervision,gender and other factors are the key factors affecting the public satisfaction of food safety supervision.