Tourist Satisfaction On Tourist Service Facilities In Zi Que-Jie Terrace Scenic Spot

To meet tourists sightseeing purpose, to provide all kinds of facilities are defined as tourist service facilities. It includes travel, accommodation, catering, entertainment and shopping service facilities of the project. At the same time, it includes the internal service facilities, tourist attractions such as toilet, leisure bench, path index, etc. Perfect tourist service facilities, which is the root of stable sustainable development to Ziquejie Terrace Scenic Spot. It has extremely important strategic significance. But, did not appear on the Ziquejie Terrace Scenic Spot of tourism service facilities survey reported in the current literature.To understand the tourist satisfaction to Ziquejie Terrace Scenic Spot service facilities level status. This study, firstly, investigates the research progress of tourism service quality literature from a whole. Secondly, combined with the characteristics of Ziquejie Terrace Scenic Spot service facilities, evaluation model is put forward and designed a questionnaire, and the application. Then, statistical analysis of feedback data, and evaluate the Ziquejie Terrace Scenic Spot service facilities level present situation by combining the fuzzy mathematics method of theoretical knowledge. Finally, put forward feasible Suggestions to improve the level of service facilities of scenic spots. Summed up the main results as follows:1?For the Ziquejie Terrace Scenic Spot of tourists, the female tourists proportion is higher than the male; Give priority to with youth and middle age; To the student group's greatest attraction; Many low-income people; The generally high level of education; Mainly come from hunan province. The character of tourists, travel mode is given priority to with road, through the Internet to learn about information, as the field of colleagues and friends to relax, revisit rate is low, to feel the nature as the main goal.2?Tourist catering services to provide more satisfied, satisfied with provides lodging facilities in general, satisfied with the shopping and entertainment facilities in general to provide, to provide services of integrated management of satisfaction is the worst compared with other. To sum up, tourists are not satisfied with the scenic area tourist service facilities.