With the development of the domestic economy and the opening of the financial market,the market competition of the banking service industry has already become more and more keen.Business process optimization can improve the core competitiveness of commercial banks.So more and more commercial banks begin to pay attention to the research of process optimization.The business process optimization of commercial banks is very important to the development of commercial banks.In this paper,Shanghai branch of J bank is the research object.This research is based on the existing business processes of J bank Shanghai branch.Through using literature research,quantitative analysis,case analysis and other research methods,the existing problems in business process can be found out.According to the actual situation,design the optimization process for J bank Shanghai branch.Hope that it can effectively solve the problems existing in the operation of J bank Shanghai branch.So it can improve the operational level and the service quality, and then increase the core competitiveness of J bank Shanghai branch. |