Research On The Optimization Of Local Tax Payment Service Quality Management

Quality is an important embodiment of national science and technology level as well as a symbol of a national quality.For an enterprise,quality is an expression of it's life and also the chief element to survive.Therefore,quality management has been paid more attention by governments and enterprises.The quality management to be treated as a strategic factor of the development of the national economy in both developed and developing countries.The tax service as an important method to improve the quality of tax management,become more and more important.To improve the quality of service tax is the tax authorities to improve the efficiency of constructing harmonious society,take the initiative to create a favorable tax environment necessary for the taxpayer.With the concept of public service people continuously,the tax service in the tax work has been hitherto unknown.The service of taxation is not only in the tax service,but also in the daily tax management,tax assessment,each link of tax inspection,management and service coexist.Therefore,through the study of tax and optimize the service quality of thought,method,theory and practice are achieved from can effectively improve the quality of tax services,tax authorities and taxpayers in order to obtain a win-win situation.In this paper,the quality of tax service as the study object,starting from the perspective of taxpayers,from the angle of taxpayer satisfaction as a starting point,by modeling the satisfaction theory method,the Local Taxation Tax service quality management were analyzed,through questionnaire design combined with the theoretical basis,construct the evaluation index system of taxation the tax service status,assessment to reflect the quality of service tax payers,and in accordance with the results of the final evaluation,targeted to improve the optimization of tax service quality,efficient,reasonable,scientific,reliable quality and suggestions to enhance countermeasures.