The Impact Of JS Tax Bureau Online Tax Service Quality On Taxpayer Satisfaction

Tax service is the tax authorities according to the tax laws and administrative regulations,the taxpayer shall perform the obligations to pay taxes in the process and the exercise of power,for the taxpayer to provide standardized,comprehensive,convenient,general services for the construction of the economic measures.Under the background of "Internet plus tax",online tax becomes the most common tax payer for taxpayers.JS IRS is a full-time unit of ZZ municipal tax system.JS IRS has jurisdiction over nearly 150 thousand taxpayers,with a total tax of 11 billion 400 million in 2016.The total number of management households and tax revenue ranks first in the county and district bureaus.JS IRS tax service online is the earliest and accepted business first in the city,the most complete services.Therefore,investigating online tax service of JS IRS and analyzing the impact of online tax service on taxpayer satisfaction has a strong use value for offering the better tax service.This paper combines theoretical analysis and empirical research,tax service concept,the quality of tax service and taxpayer satisfaction are expounded,then combine JS IRS details the online tax service quality of taxpayer satisfaction influence research design in-depth analysis,including the assumptions and model building.Operational definition of variables and measurement and questionnaire design and data collection;data analysis and hypothesis testing of online tax effect of service quality on taxpayer satisfaction,including descriptive statistical analysis,reliability analysis,validity analysis,correlation analysis,regression analysis,hypothesis testing A summary of the results;finally draws the suggestions and Countermeasures of online tax service quality impact on taxpayer satisfaction,for the tax authorities to further optimize the tax service system,improve the tax service quality,provide reference and guide the taxpayer satisfaction.The research conclusions reveal,the quality of online tax service has a significant positive effect on taxpayer satisfaction,among them,the tax public expectation has some influence on the taxpayer satisfaction,there are differences in tax habits among people of different ages.Therefore,to change the service consciousness,innovation The tax service,enhance the image and reputation of tax authorities,improve the quality of online service tax,provide differentiated personality services,are important factors to improve taxpayer satisfaction and compliance.With the service-oriented government in China better,in response to "Internet plus tax" requirements,the tax authorities must know and response taxpayer requirement actively,adopt a differentiated service method for tax handling habits of different taxpayers,take online tax service as a breakthrough point,establish online tax service system,improve the online quality of tax service from responsiveness,security,reliability and empathic aspects,truly realize the " begins with the needs of taxpayers,based on customer satisfaction,finally taxpayer compliance " principle of service.