Research On Service-oriented Performance Management Of Power Supply Station Of Shangyu Power Supply Company

With a new round of the Electric power enterprises' reforming,the competition of Electric power trade will be more open and intense.Power supply institutes are in front of state grid external services,the requirements of improve the service capability is significant urgent.Under this circumstance,how power supply institute to enhance internal and external services performance management is new chances and challenges to the state gird performance management.Although the research on performance management of power supply institutes has not been widely taken,the performance management of State Grid Corporation of China has several stages.County power supply company is direct superior of power supply institute.For winning the electricity market,county power supply company has recognized the importance of performance management.This dissertation bases on the theory of enterprise performance management.To combine theory analysis and practice research,and research the construction and application of Shangyu power supply company's performance management system.Firstly,the dissertation introduces the research status of performance management in Power supply institutes at home and abroad.And explain theories of state-owned enterprises and strategic objectives in detail.Secondly,to find problems of current situation of Power supply institutes' performance management.Thirdly,basing on enterprise strategy and culture of Shangyu power supply company,to clear the orient of performance management is services.The thoughts of performance management construction are formed.The last point,the dissertation takes Shangyu power supply company's performance management system as an example,for preparing the implementation of power supply institutes' performance management.The service-oriented performance management can apply on index design,index system constitution,performance management operation,organization system establishment,evaluation result application and other aspect.The service-oriented performance management improves performance of power supply institutes effectively,and realizes organization's strategy.