Research On Time Management For CRM System Project Phase ? Of Shougang Group

In recent years,as the global economic shocks China's economic slowdown,demand for steel has become shrinking,steel market has become overcapacity.Steel market competition has been changed from single product competition to service and efficiency of integrated support capabilities.Shougang Group has advance the construction of customer service system to adapt to market competition and fulfill customer needs.By increasing the level of information,optimize business processes,integrating internal and external resources to accelerate market changes and customer demand response speed,the ability to enhance the comprehensive support of user needs,integrated support capabilities of customer demand can be enhanced.By building of comprehensive competitiveness for "Shougang service,Shougang brand and Shougang produce",Shougang Group will be promoted transition to integrated service provider.Shougang Group's information technology through building platform and improving optimization to complete the customer pre-sale,sale,aftermarket of business processes.At the same time built a customer relationship management system for general headquarters,shanghai branch,guangzhou branch and processing distribution center.But Shougang existing information systems cannot fulfill customer demands,customer service and business management.Information technology still needs to be supported to enhance for business process.That is why planning CRM system project phase ? of Shougang Group.By optimizing the system functions to provide better customer service and enhance information management.This article is based on the knowledge system of project management,linking theory with practice,combined with CRM System Project Phase ? of Shougang Group,to study the characteristics of the current system Shougang CRM,Proposed the construction ofCRM System Project Phase ? of Shougang Group.The WBS chart,Gantt chart and other project management methods were used to study in detail.Draw up the schedule plan,implement the schedule control in the whole process,this article expound the whole process of time management in detail.The schedule management of project theory have been used in the practical and have achieved good effect.