Design And Research On Human-computer Interactive Interface Of Bank Self-service Card Issuing Machine

The wide application of the self-service model in the bank has relieved the contradiction between the limited service resources and the huge service demand of the bank,especially for the problem of bank waiting which is increasingly serious.Because of the limitation usability of the bank self-service terminal and the particularity of the banking business,the self-service terminal in the bank’s business hall is provided with the semi self-help service under the participation of the bank staff,which is convenient for customers,but limits the autonomy and control of self-service terminal operations.The concept of unmanned bank has pushed the bank self-service terminal to a fully self-service service stage.And at the same time,it has put forward higher requirements for the ease of use of bank self-service terminals.Based on this,this paper aims to improve the usability of bank self-service card issuing machines,developing the human-computer interaction interface design of bank self-service card issuing machine.Through the literature review,it has been found that the research on the human-machine size and hardware layout of public self-service terminal is partial and theoretically general.Most of the design of related self-service terminals focuses only on hardware interface or software interface,which is short of holistic thinking of the both sides.This paper starts from two aspects: hardware interface and software interface of bank self-service card issuing machine.The following research work was conducted:(1)research on human-machine interaction interface related theories: including conceptual research of human-computer interaction interface design,ergonomics and cognitive psychology applied research in this topic,the scope of the research of human-computer interaction interface of bank self-service card issuing machine Summary of design process;(2)the use of observation methods,user interviews,and questionnaire surveys to study the user’s operating habits and psychological state characteristics,quantify the common problems in the user’s operation process and the attention of various aspects of the equipment,and export the target user’s needs and role models;(3)analyzing the hardware interface and software interface of the bank self-service card machine,putting forward the pertinent design principles,and putting forward the optimization suggestions on the environment factors of human-computer interaction;(4)thedesign practice and evaluation of the interactive interface between the product and software of the bank self-service card issuing machine.Based on theoretical literature and actual user research,this paper clarifies the main problems of the bank’s self-service card-issuing machine interface: unreasonable human-machine size,disorganized layout of software and hardware interfaces,untimely operation feedback,unclear state feedback,and lack of help instructions.Through user surveys,the target users pay more attention to the human-machine size,interface layout,and information prompting methods of the bank’s self-service card issuing than to the product modeling,color matching,and panel materials.The overall design flow of human-computer interaction interface and the design principles of software and hardware interfaces summarized in the paper can provide theoretical reference for the research of the same type of self-service terminal.