| With the accelerated development of globalization,people's demand for "going out,coming in" is increasingly strong,coupled with the requirements for building a service-oriented government and the rapid development of "Internet +",the service quality problems and challenges faced by Danyang City's immigration brigade More and more.Danyang Exit-Entry Brigade should take the initiative to play a functional role and highlight the service value orientation.Only by continuously improving and innovating service quality and ensuring the provision of elaborate entry-exit services can we continue to promote the construction of a service-oriented government and deepen government reform.How to solve problems and improve service quality is the research focus of Danyang City Entry-Exit Brigade.This article takes Danyang City Exit-Entry Brigade as the research object,and expounds the concepts of public service,administrative service,administrative service quality,public security exit-entry management,service-oriented government,and public satisfaction.The new public service theory,customer satisfaction theory,public The service quality evaluation framework is the theoretical basis.In-depth investigations are conducted through interviews,questionnaires,and statistical analysis methods,and SPSS 22.0 is used to perform descriptive statistical analysis,correlation analysis,logistic regression analysis on the survey data to find out the inefficient services and services in Danyang 's immigration service.There are three aspects of personnel problems and insufficient service facility optimization.Analyze the reasons,and learn from the valuable experience of Chengdu and Guangzhou immigration departments,combined with the actual situation of Danyang City immigration team,and finally explored to simplify business processes,improve public service awareness,and continue Promote three aspects of "Internet + government services" improvement measures. |
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