Evaluation Study On The Quality Of Basic Public Services In Tsum County Linzhi City

At the 20th National Congress of the Communist Party of China,the report reiterated the need to unswervingly promote development,accelerate the improvement of people’s livelihood,raise people’s living standards so that everyone can enjoy a better quality of life,and inspire people of all ethnic groups to work together to achieve the "Chinese Dream" of the great rejuvenation of the Chinese nation.In order to enhance people’s well-being,maintain social stability and promote social equity,it is necessary to establish and improve the basic public service system,achieve equalization of basic public services,improve the quality of public services,meet people’s needs,promote social development and steadily advance the overall common prosperity.The State Administration of Market Supervision,the State Council and the Tibet Autonomous Region have issued documents and materials such as the "Technical Guide for Monitoring Quality of Public Services 2019 Edition","The 14 th Five-Year Plan for Public Services","National Standards for Basic Public Services(2021 Edition)" and "Implementation Standards for Basic Public Services in the Tibet Autonomous Region(2021 Edition)".According to the abovementioned documents,the quality evaluation system of basic public services has been established to narrow the imbalance of development between urban and rural areas,and more public service resources are required to be invested in ethnic and border areas.Based on this,the thesis takes Tsum Tsum County of Linzhi City as the research object,evaluates the quality of basic public services in Tsum Tsum County of Linzhi City through the level of basic public service supply and public satisfaction by using questionnaires and quantitative analysis methods,analyzes the existing problems based on the evaluation results,and proposes countermeasures to improve the quality of basic public services in the county.The thesis consists of six chapters.Chapter 1is the introduction,which discusses the background,significance,purpose,ideas and research methods of the thesis,and summarizes the current status of research on basic public service quality at home and abroad and possible innovations through literature analysis;Chapter 2 is related concepts and theoretical foundations,which defines the concepts of public service,basic public service and basic public service quality.public service theory,total quality management theory,and system management theory;Chapter 3 is the construction of the evaluation system of basic public service quality in Tsum Tsum County,Linzhi City,including the construction of the index system,determination of the weight of each index,data standardization and comprehensive score to calculate the supply evaluation results,and analysis of the existing problems;Chapter 4 is the evaluation of public satisfaction of basic public services,including the design and distribution of questionnaires,and the evaluation of public satisfaction through the evaluation of the reliability and validity of questionnaires.Chapter 5 is the countermeasures to improve the quality of basic public services in Tsum Tsum County,Linzhi City.Based on the evaluation results in Chapters 3and 4,a series of effective measures are proposed to further improve the quality of basic public services in Tsum Tsum County,Linzhi City,with the aim of improving the local social environment.Chapter 6 summarizes the contents and results of the study and presents the outlook for future research on basic public services.The thesis consists of six chapters.Chapter 1 is the introduction,which discusses the background,significance,purpose,ideas and research methods of the thesis,and summarizes the current status of research on basic public service quality at home and abroad and possible innovations through literature analysis;Chapter 2 is related concepts and theoretical foundations,which defines the concepts of public service,basic public service and basic public service quality.public service theory,total quality management theory,and system management theory;Chapter 3 is the construction of the evaluation system of basic public service quality in Tsum Tsum County,Linzhi City,including the construction of the index system,determination of the weight of each index,data standardization and comprehensive score to calculate the supply evaluation results,and analysis of the existing problems;Chapter 4 is the evaluation of public satisfaction of basic public services,including the design and distribution of questionnaires,and the evaluation of public satisfaction through the evaluation of the reliability and validity of the questionnaires.Chapter 5 is the countermeasures to improve the quality of basic public services in Tsum Tsum County,Linzhi City.Based on the evaluation results in Chapters 3 and 4,a series of effective measures are proposed to further improve the quality of basic public services in Tsum Tsum County,Linzhi City,with the aim of improving the local social environment.Chapter 6summarizes the content and results of the study and presents an outlook for future research on basic public services.The conclusions of the thesis are as follows:(1)the quality of basic public services can be evaluated in terms of both macro-level government supply and micro-level public satisfaction;(2)the process of evaluating the quality of basic public services is a process involving multiple dimensions,and the results of this thesis on the quality of basic public services in Tsum Tsum County,Linzhi City are at a medium level,and there are also many shortcomings.Innovations and shortcomings of this dissertation: The research object of this dissertation is selected from Tsum Tsum County,Linzhi City,and the quality of basic public services in Tsum Tsum County,Linzhi City is evaluated through two aspects: constructing an index system for basic public service supply and investigating public satisfaction.At present,there are few studies on the quality of basic public services in border counties in ethnic areas,and the research of this dissertation adds some of them to provide the possibility of reference and reference for later scholars.There are shortcomings:(1)there are limitations in the research content,this thesis is only written in four dimensions: education,medical care,employment and social security,and infrastructure,covering not enough comprehensive content;(2)the index system is not comprehensive enough,and there are shortcomings in the integration of the existing theoretical basic public service index system with the actual data.