The Present Situation And Countermeasures Of Practical Training Of Mobile Customer Service Specialty Enterprises In Secondary Vocational Schools

Secondary vocational education is the basic component of China's modern vocational education system.Since the implementation of the “Eleventh Five-Year Plan”,the vocational education in our country has flourished due to the support of national policies,the concern of the society,and the joint efforts of teachers and students.The education system has gradually improved,and secondary vocational schools have become an important channel for cultivating technical and skilled talents for Chinese enterprises.In order to better serve the goal of vocational education,enterprise training has become an important part of the training program of modern vocational education in China.It can be seen that the effect of enterprise training directly affects the achievement of the goal of vocational education.In recent years,the state has issued relevant policies and measures to encourage and support enterprise training.However,due to complicated reasons,the effect of enterprise training is still far from expectations in actual teaching.Based on the above background,in order to achieve high quality training results,the students specializing in the mobile customer service of a vocational college in Jiujiang were treated as the research object.In terms of questionnaires and interviews,the survey of enterprise training in secondary vocational schools was conducted.From the survey,the actual training situation of the students was investigated.Then related factors affecting the training effect were analyzed.For example,students' own positioning is not clear,students' learning enthusiasm is not high,teaching content is far away from the training content,the school is neglected in management and monitoring,the enterprise passively treats the internship students,the government policies are not in place,etc.So,based on related theories,the causes of these problems were analyzed and recommendations were put forward: Schools should actively implement government policies and provide good conditions for students' internships.Enterprises need to integrate deeply with the school and broaden the channels for cooperation.Both sides need to supervise and manage the training process and establish a scientific evaluation system for truly realizing the teachingobjectives of enterprise training.The first part of the thesis is an introduction.The core concepts and basic theories in the thesis were explained in the second part.The third part introduces the investigation of the students of mobile customer service specialty.In part four,the results of survey for the enterprise training of mobile customer service specialty were analyzed.In the fifth part,some suggestions were provided on how to improve the practical training of mobile service professional enterprises in secondary vocational schools.