Research On The Training System Optimization For The Front-line Tellers Of HS Bank

As we enter in the the knowledge economy era,the competition of enterprises changes from physical capital to human capital.In the increasingly complex banking industry competition pattern,such as "interest rate marketization,financial disintermediation,internet finance and financial supervision",high-quality talents are the core competence for banks to achieve sustainable development.As the leader and innovator of regional commercial banks,HS Bank has started to establish a talent training system for the whole bank since 2015.However,with the rapid expansion of HS Bank's operation scale,the contradiction of mismatching between the lack of talents,the low quality of personnel and the business development has become prominent.The contradiction has become a short-term which restrict the future development of HS Bank.Especially in the training of front-line tellers,there are kinds of problems such as monotony in training form,poor pertinence in training content and serious formalism in training assessment.In this paper,the writer firs introduces the research background,describes the basic situation of HS Bank and the training system of the front-line tellers of HS Bank by using theoretical analysis method.Then the writer finds out the existing problems of the bank teller training system,analyzes the causes of these problems in the combination of actual situation and proposes an optimized scheme and implementing guarantee by using questionnaire survey method and on-the-spot observing method.To solve the above problems,the writer puts forward the basic ideas and principles of optimizing and perfecting the front-line teller training system combined with the HS Bank development plan and the personal career development plan of the tellers.The writer proposes optimized measures in the aspects of clarifying training requirements,optimizing training implementation and assessment methods,and enriching training assessment methods.It is proposed to enrich and refine the training course for the front-line tellers of HS Bank,increase the utilization rate of the network training platform,increase the construction of training instructors,and improve the trainer management system.Finally,the writer puts forward the supporting measures for the implementation of the optimization scheme,such as increasing the management's emphasis on training,improving the training hardware facilities,and perfecting relevant mechanisms.Through this research,it is hoped to optimize the front-line teller training system of HS Bank,lay a foundation and reserve talents for the sustainable and healthy development of HS Bank.At the same time,it is hoped that through the research of the HS Bank front-line teller training system,it will play a certain role in the establishment and training of the front-line teller training system of regional commercial banks.