Research On Teller Loss And Countermeasure Of AQ Branch Of Huishang Bank

As the most grass-roots staff of the bank,tellers face customers directly,which is the first window to show the image of the bank.Although Anqing is a small city with three or four lines,there are many banks in it.Besides the four major banks,there are also many commercial banks.The competition in the whole financial industry is fierce.Anqing Branch of Huizhou Merchant Bank opened in 2006.For more than ten years,it has played an important role in the development of Anqing area,and has a good reputation among the people of Anqing.Since 2014,Huizhou Merchant Bank has carried out network transformation,no longer relying solely on the inclination of government policies,relying on the support of public units,but more on the layout of new networks,radiating the surrounding retail investors.With the establishment of new outlets,the demand for tellers is increasing,and the quality of tellers is also getting higher and higher.However,from the relevant data,in recent years,the turnover rate of Anqing Branch of Huizhou Merchant Bank has increased year by year,which not only increases the cost of bank recruitment and training,but also often causes the tension of counter windows and service lag behind.Customers complain and banks suffer.Through searching domestic and foreign literature and sorting out questionnaires for new and old employees,this paper tries to find out the factors that influence the turnover rate of Anqing Branch of Huizhou Merchant Bank,which is increasing year by year.The reasons for the loss are explained from the aspects of financial environment,bank personnel training mode,salary performance and psychological factors.Next,the analytic hierarchy process and comprehensive analysis method are used to evaluate the feasibility of the above factors.Finally,according to the actual situation of Anqing Branch,the corresponding solutions are put forward.Through the research on the loss of tellers in Anqing Branch of Huizhou Merchant Bank,it has certain reference significance for the management of commercial banks in other cities of Anqing,and at the same time,it supplements the vacancy of the research on the loss of tellers.