| In this study seventy statements measuring fifteen quality management areas (QMA) were surveyed among the local A/E consulting organizations. The areas measured are organizational quality policy, designer qualification, employee training and education, design planning, design inputs, design process, interface control, design review, design changes, subcontractor control, document control, design maintainability, computer usage, working relationship, and quality audit. The study determined the prevalency of the above fifteen QMA, and the importance given to these QMA. The study also determined the quality of service provided by the local A/E consulting organizations through these QMA.;The results of the study revealed design review, design changes, document control, and design planning as the most prevalent QMA. While performance quality audit, employee training and education, working relationship, and interface control were the least prevalent QMA. Design review, design changes, designer qualification, and design inputs were given the highest importance ratings. While employee training and education, working relationship, performance quality audit, and interface control were given the lowest importance ratings. The average service quality of the respondent organizations was rated as 'good'. |
