Study On Service Quality Evaluation And Capability Improvement Of Engineering Supervision

China has been piloting the project supervision system since the 1980 s,and it has been more than 30 years since.Under the traditional policy of compulsory supervision,the supervision industry has made considerable progress.With the rapid development of China’s construction industry,the requirements of the quality of supervision services are getting higher and higher.The current quality of engineering supervision services can no longer meet the requirements of engineering supervision for actual engineering projects.How to objectively evaluate the quality of current engineering supervision services and improve the quality of supervision services has become the focus of research and attention in the industry.This paper starts from the unique perspective of the supervision enterprise to conduct research on the quality evaluation of engineering supervision services.Based on the literature research and case study,the initial indicators of engineering supervision service quality evaluation were established.Then,the importance of the initial indicators is investigated through the questionnaire survey of relevant professionals.According to the survey results,the initial indicators were screened and revised,and finally the engineering supervision service quality evaluation index system involving 4 levels and including 46 evaluation indicators was established.Then,the thesis uses the priority comparison method to determine the weight of each evaluation index.Based on the fuzzy comprehensive evaluation theory,the fuzzy comprehensive evaluation model of engineering supervision service quality evaluation is constructed.According to the current problems of engineering supervision services,the corresponding strategies for improving the ability of supervision services are proposed from the two aspects of service guarantee and service process.Finally,the paper takes a project as an example to carry out case analysis,and evaluates the quality of engineering supervision service in the case.After the implementation of the improvement strategy,the quality of engineering supervision service in the case has been effectively improved.It shows that the evaluation model of this research supervision is feasible,and the proposed capacity improvement strategies and approaches have certain effectiveness,and the research results have reference value.