A Case Study On Social Supervision Of Servicequality In Nurseries

In recent years,the state has promulgated a series of policies and documents to promote the development of infant care services.19 years issued by the State Council "about promoting the development of infants and young children under the age of 3 care services guidance","to establish perfect the policies and regulations to promote the development of infant and child care service system with the rapid development of social economy,the dual-earner families has become the main mode of the family,together with the two-child policy is open,family parenting stress unprecedented increase,many age women in" work"and" mothering "imbalances between,resulting in a decline in fertility intentions and to promote the population long-term balanced development,countries to develop the infant care services,Nursery services belong to the infant care services in the very common and important form of,a large number of nursery institutions have sprung up,and the current nursery institution of supervision and management is lagging,in order to promote the ascension of nursery institution quality of service,to regulate the all-round development of nursery institution,we tried to launch social power supervise nursery institution service quality research nursery institution social supervision over the quality service need to social supervision over the quality of the current nursery institution service present situation investigation,The significance,subject,content,form and method of the social supervision of the service quality in nurseries need to be further studied.,The main content of this study mainly includes four parts:The first part is the introduction.Comb,based on the existing research literature concept is defined for infant,determine the research train of thought,in the social supervision over the quality of nursery institution service illustrates the theoretical basis,the selection of chongqing x nursery services as a case,prepare the interview outline and summary sheet,and to the appropriate personnel for interviews and observation,to analyze case nursery institution prepare service quality present situation of social supervision.The second part is the explanation of the social supervision theory of the service quality of X nurseries institution.Through the system theory,according to the theoretical basis in the introduction,the social supervision of the service quality of care and education institutions is divided into several aspects: the significance of supervision,the subject of supervision,the content of supervision,the form and method of supervision,and the treatment and application of social supervision.The social supervision of the service quality in nurseries should closely focus on the overall goal of the infant care service,focus on the development of infants themselves and the social significance of the care service,and focus on the responsibility of supervision and management.The main body of social supervision on the service quality of childcare institutions should be diversified,including the democratic parties;Women’s Federation,Family Planning Association and other social organizations,peer institutions,enterprises and public institutions as well as parents of childcare service agencies.Nursery institution social supervision content should is all aspects of service quality,including the nursery service policy implementation and the implementation of supervision,nursery services wrongdoings and style of work of relevant departments and personnel supervision,the supervision of the nursery institutions to provide quality of service,and accept the leadership of the party,consciously perform the tasks specified in the relevant legal documents of internal supervision of four aspects of content.The forms and methods of social supervision of care and education service institutions include the forms of reporting,petition and complaint,initiating joint meetings,participating in CPPCC meetings,and using social platforms for public opinion supervision.In the treatment and application of social supervision,we should follow up the supervision results with the spirit of hot pursuit and make efficient use of the supervision results to form a long-term mechanism.The third part is the investigation and analysis of the current situation and problems of the social supervision of the service quality of X nurseries.Of x nursery service analyzes the basic situation,the second emphasis on x nursery institution quality of service the present situation of the social supervision and found that the principal part of the social supervision species diversity but large difference of participation,social supervision content is relatively one-sided,failure to form a form of social supervision method variety specification system,social supervision andhandling positive but using low effectiveness.Finally,the problems are summarized in four aspects: the lack of overall layout of social supervision work in childcare service institutions;Social supervision subject participation consciousness is not strong,passive participation;Lack of standardization in the implementation process of social supervision;The treatment and application of social supervision results have not formed a long-term mechanism;News media supervision is false.The fourth part is the exploration of the reasons for the problems existing in the social supervision of the service quality of X nurseries institutions: First,the lack of legal protection.Second,the social supervision system is not perfect.Third,the lack of accountability mechanism.The fourth is the cognitive deviation of the subject and object of supervision to the social supervision,the fifth is the weak social supervision consciousness of the public.The fifth part is the strategy to improve the social supervision of the service quality of X nurseries institutions,including four aspects: improving the awareness of social supervision,enhancing the degree of participation,reversing the cognition of the subject and object of supervision to social supervision,improving the social supervision system and broadening the channels of social supervision information interaction.