Research On Improving The Competency Of The Meishan Government Hotline Operator Tea

The current society has entered a period of rapid development of information dissemination.Modern information technology and wireless network technology continue to innovate.The public’s requirements for public services and public products are also increasing year by year.The public participates in the provision of public services and public products.This is the trend of public affairs management in the new era.From an international point of view,most countries in Europe and the United States are accelerating the transformation of government functions,continuously improving their public service capabilities,and vigorously borrowing new IT and other science and technology to change the existing outdated public service models.In this wave of scientific and technological development,the government service hotline has continued to develop and has gradually become one of the important means for improving the level of public services of governments at all levels.my country’s government hotline 12345 continues to develop in various regions.The government hotline service has become a major way for the general public to seek government assistance.The importance of the government hotline has gradually emerged and has become one of the important measures for the construction of a service-oriented government in my country.One.However,as the people in society have more and more demands for government services,the types of demands of the people in society are complicated and the people demand diversification of government services,the government hotline is also facing more and more problems,and it also requires the quality and efficiency of government services.,Especially in the improvement of the level of government services.How to improve the service level of the government hotline and the satisfaction of the people with high quality is one of the important issues in building a new type of service-oriented government.Among them,the competency performance of the government hotline telephone team also directly reflects the level of government government services.Therefore,the improvement of the competence of the government hotline telephone team is one of the directions for the development of high-level and high-quality government services.In order to meet the expectations of the public for high-level and high-quality government services,this article takes the Meishan City 12345 government affairs hotline as the research object,and discusses the organization structure,number of personnel,organizational systems,business planning,etc.of the government telephone team on the Meishan City 12345 government affairs hotline.On the basis of the basic situation investigation,the relevant data and information of competency,competency evaluation,competency improvement,competency evaluation and other related data are analyzed by querying the literature.However,there are few domestic studies on the competence of government hotlines.In order to ensure the quality of research,this article investigates the competency characteristics of employees in similar industries based on the literature review and collects the effective data information collected by the above methods.Combining data analysis software and historical data information,comprehensively analyze the competence level of the Meishan Municipal Affairs Hotline team.The questionnaire in this article involves data analysis of multiple indicators,including frequency analysis,validity analysis,reliability analysis and difference analysis,and data analysis is carried out at different levels.In order to ensure the rationality of the competency characteristics,a hotline satisfaction questionnaire survey was also conducted on ordinary citizens of Meishan City,and the direct effect of the hotline competency level on the satisfaction of the masses was judged through the analysis of the questionnaire.In addition,in-depth interviews were conducted with the hotline telephone staff,and all relevant data were summarized and analyzed in depth.The analysis results included some problems and deficiencies in the competence of the Meishan Municipal Affairs Hotline telephone team,including the lack of job management,recruitment Process specification issues,lack of training mechanism issues,performance appraisal standards issues,etc.Some of the competency problems existing in the telephone team of Meishan Municipal Affairs Hotline are further analyzed and combined with relevant documents and materials,and some countermeasures and suggestions are put forward to improve the competence level of the telephone team of Meishan Municipal Affairs Hotline 12345.