Research On Enhancing Service Efficiency Of Traffic Management Convenience Self-Service Outlets In H City

With the advent of big data era,it has become an inevitable trend to promote the development of intelligent mode of traffic management in China and to start the“Intelligent traffic management”service for the convenience of the public.Under the guidance of the policy of “Releasing Management Services”,and adhering to the service concept of “Do it now,do it online,do it locally,do it once”,local traffic management departments have taken scientific and technological innovation as a means to emancipate the mind,launched a “Self-service Terminal”based on the “Traffic control convenient self-service outlets,”and strive to solve the masses to do things difficult,slow,back and forth,inconvenient and other prominent problems.In recent years,the traffic management department of H city has actively promoted the information construction of traffic management in the whole city according to the unified deployment of the Ministry of public security department,which has strengthened and accelerated the intensity and pace of data application.Taking advantage of self-service outlets and supported by scientific and technological means,the traffic management department of H City has solved the common difficulties of handling affairs for the masses and provided humanized traffic management convenient self-services for the masses with limited time and difficulty in reaching the traffic management service window,which has been widely praised and welcomed by all walks of life.Status quo of traffic management convenience self-service outlets surveyed by field visits and observes,and users’ opinions and suggestions collected by questionnaires,on-site interviews,etc.brought up a host of problems in current outlet management,and also contributed reference for follow-up efficiency improvement solutions.Complaints were largely filed for few self-service outlets,absurd facility layout,fault-prone terminal equipment,long-time waiting,cumbersome business operation procedures,and delayed response,revealed investigation outcomes.Meanwhile,current situation and driving causes dissected by field research and system data offered a sound outlet operation efficiency optimum proposal integrating location selection,facility layout,business process,terminal management,queuing management,and customer service.The proposal contains six respects.Foremost,focus is shifted to better site selection,thus to enlarge the scope of services and expose citizens to convenient services;second,regarding the preposterous layout,efforts should be invested in reshaping terminal facilities distribution and clarifying customer flow lines to guide users to achieve self-service in accordance with their demands;third,redoubling monitoring and management of terminal equipment to minimize fault rate,safeguard daily running and stability of terminal systems and services;fourth,encouraging branch staff to pre-review information to shunt user congestion,prepare users for upcoming operation flow and precautions,effectively improve the accuracy and efficiency;fifth,simplifying corresponding operation flow through eliminating repetitive operation and automating certain links,thus to save the operation time;sixth,attentions should be paid to opening up complaint handling channel,so as to timely response,track,and deal with user complaints,perfecting quality and efficiency of outlets.Last but not least,the thesis lays emphasis on listing measures specifically safeguarding the implementation of service efficiency optimization plan from organization,system,and technology,consequently completing outlets’ service efficiency,making the best of traffic management self-service,and gifting motor vehicle drivers with favorable policy dividends of "streamline administration and delegate power,improve regulation,and upgrade services" reform.