The Construction Of Trust In Involuntary Service Relationships

Building professional relationships based on trust is an important prerequisite for the effective implementation of social work professional services.Compared with voluntary clients,the construction of trust in involuntary clients faces great challenges.Known static studies can no longer meet the needs of professional development in the process of social work practice,and more dynamic studies on trust in involuntary service relationships are needed.Therefore,this study chooses to focus on the field of anti-drug social work from the perspective of social workers.By integrating the action strategies of social workers to gain the trust of drug rehabilitation clients in the process of relationship dynamics,we hope to develop a set of interpretive trust construction framework to provide some reference value for anti-drug social work practice.In this study,10 eligible anti-drug social workers were selected as the research subjects through purposeful sampling,and a semi-structured interview was used for data collection.The research focuses on the relationship between the service objects and the social workers in the different stages of the anti-drug help and education services,and the different exchange strategies adopted by the anti-drug social workers to gain trust.Based on the theory of social exchange theory,the internal logic of trust based on anti-drug social workers at different stages is analyzed.The study found that trust in involuntary service relationships went through three stages:trust deficit,trust admission,and trust presence.Based on the premise of active trust,social workers adopt corresponding targeted strategies to seek the trust interaction of service recipients according to the performance characteristics of trust change in the three different stages.The strategies are cognitive strategy to build a trustworthy image,emotional strategy to enhance the stickiness of trust,and solid strategy to prevent trust loss.In general,both parties are able to build trust based on the exchange of resources from "instrumental rationality" to "emotional identity".The analysis of the factors that hinder trust construction revealed that the subjective intention of the clients,the subjective motivation of the social worker,the personality characteristics of both parties,and the obstruction of the family members deserve the attention of the anti-drug social workers.Based on the above,this study has the following implications for the establishment of trust relationships in the field of anti-drug social work:(1)Demand response is the basis for trust construction in involuntary relationships;(2)Building trust networks of significant others is the way to break through marginal exclusion;(3)Appropriate trust boundaries are an important guarantee for positive interactions between subjects.