| Under the background of the transformation and development of commercial banks and entering the digital finance field,the traditional performance evaluation method of commercial banks is difficult to meet the needs,and it is urgent to improve and innovate the performance evaluation according to the business content,Z bank S branch in 2018 began to try to enter the digital finance,but the early transformation focuses on the reform of business model,human resource management has no corresponding adjustment,resulting in the human resource management performance evaluation is difficult to cover business content,performance evaluation results high dissatisfaction,insufficient incentive problems,Therefore,based on the background of the retail business transformation of Z Bank S Branch,This paper discusses the great significance of improving the performance evaluation of retail business personnel.This paper mainly adopts three research methods,which are survey method,literature method and case analysis method,analysis of Z bank S branch retail business personnel performance evaluation status and the lack of long-term planning,inconsistent with business demand,insufficient results and inadequate staff participation,and the proposed to build a performance evaluation system based on balanced scorecard strategy.For the problems that may be encountered in the implementation of the balanced scorecard performance evaluation system,the relevant obstacles and specific countermeasures are analyzed from the perspective of preliminary preparation,technical basis and implementation process. |
