Research On Performance Appraisal Optimization Of A Branch Of Industrial And Commercial Bank Of China

Since the reform and opening up,in the context of exploring and developing the socialist market economy,China’s banking industry has gradually built up a "multi-level,wide coverage and differentiated" banking institution system from a large unified banking system.As of June 2022,there are 1720 banking financial institutions in China,including 3 policy banks,6 state-owned commercial banks,12 joint-stock commercial banks,130 city commercial banks and 1569 agricultural commercial banks.In the new era,the rapid development of Internet finance,the deepening of interest rate market,and the increasing support for the development of the real economy have caused commercial banks to gradually lose their traditional advantage of profit margin income,while the increasingly severe financial regulation makes commercial banks’ operating costs increase instead of decrease.The crude growth model of commercial banks relying solely on deposit and loan spreads is no longer suitable for the new economy,new era and new regulation,and urgently needs to be transformed into a sustainable growth model led by financial technology,with service to the real economy as the mainstay and risk prevention and control as strong support.In order to seek the improvement of commercial banks’ operation and management capabilities and sustainable business development,the Commercial Banks Performance Evaluation Approach was born,which focuses on growth and per capita efficiency index assessment,extends the performance evaluation result assessment to the whole staff assessment,and prompts commercial banks to make structural adjustments and optimize their performance evaluation system.The study of performance appraisal optimization is important for effectively evaluating the real business performance of enterprises and for managers to establish business management concepts,strengthen risk prevention awareness and pursue profit maximization.There are many problems in the traditional appraisal approach that simply relies on the completion rate of KPI indicators,such as unreasonable setting of some indicators,subjective weight setting,lack of performance communication,feedback and grievance mechanisms,and performance appraisal and job responsibilities.This paper takes branch A of ICBC as the research object,and on the basis of combing and summarizing the research of domestic and foreign scholars about commercial bank performance evaluation,it integrates the literature research method,questionnaire survey method,and combines the balanced scorecard method to optimize the performance appraisal system in order to achieve the following objectives: firstly,to improve the correlation between the business objectives and employees’ own career development;secondly,to guarantee the branch’s business objectives The second is to pay attention to the life,work and career planning development of the employees under the premise of ensuring the completion of the branch’s business objectives,and to implement the marketing results with salary incentives;the third is to improve the overall operation level and risk management level of Branch A.This paper introduces the BSC appraisal method,optimizes and integrates the KPI indicators by dimensions from four dimensions: financial,customer,internal process optimization,and employee learning and growth,and assigns weights to the evaluation indicators through hierarchical analysis to quantify the qualitative indicators and make the performance appraisal system more intuitive.The selection and assignment of indicators based on BSC and KPI is a major innovation in the field of commercial bank performance management,which not only enriches the application path of BSC in commercial bank performance evaluation and combines theory and practice,but also improves the unitary assessment method that takes business performance as the assessment standard and pays more attention to the combination of employee career development and sustainable development of the enterprise,so as to mobilize employees’ enthusiasm and improve The performance appraisal method of Branch A is also of reference to other commercial banks,and in addition to the common operational performance indicators,other commercial banks can combine their own positioning and advantageous characteristics to select and optimize indicators,as well as comprehensive human resource management,in order to achieve improved operational capacity and profitability.