Research Of Management System In Modern Auto After Sale Service

In recent years, with the rapid development of the auto industry in our country, units in operation (UIO) of the automobile increases by a wide margin too, up to more than 26 million. Our country' s huge automobile UIO and fast automobile sale growing, have offered enormous growth space for development of automobile service trade. And traditional automobile sale service business is also impacted by "4 in 1" dealership policy, which is international popular, also called"4S store".As one of the import roles in the earlier china auto market, Toyota auto has mature and perfect after-sales service system in China. But, facing the drastically competitive market, much improvement has to be done. In this thesis , Toyota after-sales service system is research, analyze its management operation of the "3 S" dealership policy, I think this thesis will be a good reference to the traditional car service industry, and help them to improve its management level and strengthen its market competition abil i ty.Firstly, It is analyzed the domestic and international present condition of car after-sales service; discussed developing direction of after-sales service system in our country. It' s gotten the conclusion that in a long due time in Chinese auto after-sales service market, it will be the pattern that "4 in 1" dealers in big cities and a national wide maintain network will exist, compete, and mutual benefit.Then, it is analyzed and researched thoroughly in three aspects. The main contents of research are described as follows:1. It is analyzed the management system and criterion of the after-sales service in auto sales companies, studied how to implement effective management evaluation for dealers, and through the research and improvement to realize CS NO. 1.2. It is researched the flow of maintain operational, brought forward...