The Research Of Citizen Satisfaction Of Government Websites

E-government is an activity aiming at management and service. By means of e-government, the authorities can delivery information promptly, and provide public service more efficiently as well as ensure the justice and fairness of public services, so as to improve public service and upgrade image of government. Government websites are the main carrier ofthis kind of activity, facing different kinds of subjects in society------citizens, enterprises andgovernment itself. In China, government websites are increasing their service level mainly in quantities. To improve service standard in quality, we should feasibly fulfill the goal of "user-centered" in the development of e-government.Therefore, bringing in related theories like customer satisfaction, this paper has emphasized on the factors analysis of citizen satisfaction towards government websites, after the research of the characteristics of e-government and its user; then based on interviews and questionnaire pre-survey, this paper has built a citizen satisfaction index; finally, the index has been revised by data analysis, meanwhile, the relationship between satisfaction and its influencing factors, demographic variables and satisfaction have been studied in order to investigate effective ways of advancing e-government.