Research On Risk Evaluation Of Enterprise Knowledge Management

As the coming of knowledge economy, knowledge is to be the most important resource which can help enterprises gain sustainable competitive advantage. With the constant accumulation, there is so much knowledge that is must get effective managed, and then, knowledge arises. During the process of researching, people are fond of mining successful experiences, and expect to find a universal knowledge management standard which is suitable for all enterprises, but ignore risk identification and evaluation in the process of knowledge management Some uncertain factors such as failure in knowledge management process, unique attributes of knowledge, uncertainty of strategy and environment may impair the validity of the organization, which is the risk of enterprise knowledge management. Based the view of knowledge management risks, this paper studies the evaluation and control strategies of knowledge management risk. The main work is summarized as follows:(1) The relevant concepts of knowledge management and knowledge management risk are introduced. The recent research on knowledge sharing is briefing reviewed. And the main research problems in this paper are involved.(2) Based on the research of knowledge management risk home and abroad and combine the division of knowledge management process which is knowledge acquisition, knowledge innovation, knowledge organization, knowledge storage, knowledge updating, knowledge retrieval, knowledge transfer, knowledge sharing, knowledge assessment and knowledge applications, an index system is set up to evaluate the risk by virtue of literature analysis, questionnaire investigation and statistical analysis.(3) Two models are used to evaluate the risk. One is AHP and fuzzy comprehensive evaluation, the other is entropy weight and TOPSIS. The risk of knowledge exchanging is evaluated using the risk index system which this paper established.(4) Some strategies are given to control the risk of enterprise knowledge management.