Study On The Planning And Designing Of Shandong Airlines Business Dispatch System

With the development and further reform of our country civil aviation, airlines develop continuously and the scheduled flight and passenger transportation number increase rapidly. Shandong airlines has established for 12 years in china civil aviation reform. In this 12 years, the company has achieved astonishing development in various aspects .To this day, the number of daily scheduled flights has more than 180.With company's development and rapid changing of outside environment, the company encounter some new problems that have to face, such as: passenger have higher requirement to scheduled flight punctuality and service of delayed scheduled flight; new type of airlines established continuously lead to intense market competition; cost is higher and higher due to fuel price's rise,operation consumption's increase; operation system reaction ability appear crisis when scheduled flight is abnormal.As direct passenger service personnel and key decision maker, business dispatcher undertake command, coordinate different departments to insure scheduled flight is punctual in daily scheduled flight operation work. When scheduled flight is delayed, they answer for the decision-make of issue of various information and scheduled flight adjustment. The operation quality has direct relation to whether airline can provide passenger excellent,satisfied service and company's operation cost and payoff ability. In some degree, it has direct influence of company's continually development. So this paper will make a reference to success experience civil and outbound, use produce operation government,subtle operation theory and modern information technology ,to probe into shandong airlines business scheduler system by analysis of present business scheduler, and engage in combine limited personnel,material resource,information by a complete business scheduler system to make scheduled flight produce operation is more smoothly, so as to improve scheduled flight integral execution rate and passenger satisfaction rate and reduce operation cost, maintain company's payoff ability. This paper is divided into seven sections:Section 1 is introduction, introduce background and meanings, research method and thought way of this paper.Section 2 drawing a conclusion that civil aviation will rapidly develop continuously in the future few years in the condition of have been experiencing a rapidly develop period in the past few years by analyzing the present condition and future develop trend of civil aviation.Section 3 pointing out the establishment of business scheduler system is necessary by analyzing the necessity of establishing shandong airlines business scheduler system.Section 4 to provide reference experience and feasible method for shandong airlines establish business system by making a reference to outbound field-working operation business scheduler system and research about scheduled flight in civil airlines.Section 5 to prepare for the next system design by analyzing shandong airlines present organization and fieldwork command organization.Section 6 discuss the establishment and application of shandong airlines fieldwork operation business scheduler system, point out system exploitation aim and function system should have, and simulate application for system.Section 7 draw a conclusion and outlook the establishment of shandong airlines fieldwork operation business scheduler system, point out the problem existing and thought way to solve it.