| Beginning in 1999, the research and practice of the knowledge economy gradually from macroscopical to microcosmic, academic research foundation of knowledge economy, the enterprise knowledge management, experts discovered knowledge management can be more enterprises and strategy, process management, customer oriented, and management of the enterprises can help in doing better. Knowledge management is actually based on enterprise knowledge resource access and transmission, effective learning and sharing, innovation and application, so as to improve the ability to create value, and knowledge management by the enterprise value and application. Effective knowledge management for enterprise to obtain and maintain competitive advantage, therefore, it is very important to knowledge management evaluation will become the essential knowledge management。Enterprise is a complex system, this system is the most fundamental purpose is to make the enterprise development, makes the enterprise has good performance, but the purpose of the influence of many factors, the enterprise knowledge management performance mainly by the following three aspects:1,The process of knowledge management ability;2,Innovation ability;3,Facilities。Therefore, in constructing the enterprise knowledge management performance evaluation framework to follow the following principles: the principle of scientific and systematic principle, the objectivity principle, level principle, operability principles, objectives, principles of comparable consistency principle, should be modified, in order to ensure that the principles of objectivity and validity evaluation result.Restricting factors of enterprise knowledge management performance is mutiple level the dynamic system, which involves many factors and the evaluation of complex structure, only from multiple angles and aspects of design, relatively accurate indicator system of enterprise knowledge management performance reflect. Because the knowledge management performance is to enhance the core competence of enterprises oriented and enterprise's aim for value creation, in order to enhance the core competitiveness of enterprises for the purpose of implementing knowledge management and enterprise study on the structure of organization, the internal process and service ability and learning ability, and innovative development ability, economic returns ability, etc. Therefore, the enterprise knowledge management evaluation of enterprise organization structure, from the internal process and service ability and learning ability, innovation ability and economic returns ability development six aspects of thought and constructing evaluation index system.1,The organizational structure. It determines the organization between knowledge and information communication technology, the function of the system for the protection and plays an important role, and the structural adjustment and improve the efficiency of resource allocation will result in improved. Through constructing enterprise can adjust for structure or to improve the enterprise knowledge management and improvement activities. The main consideration department structure, the reasonable degree of the post Settings, organizational effectiveness, process standardization degree, the organization of knowledge structure optimization, the enterprise values of ascension.2,Internal process. It is to improve the performance of the most powerful driving factors, which determines the quality of products and service, efficiency, time and cost. Knowledge management in the implementation of the internal process can help enterprises to achieve specific objectives, promote enterprise process to improve their management mode. The main consideration information collection efficiency, the enterprise internal information platform construction and maintenance ability, the strategic decision of success, industry development trend analysis ability, market analysis and forecast accuracy, new product marketing strategy, the accuracy of crisis management.3,Ability to learn. It is the core competence of the enterprise all basis and guarantee, involves the long-term interests of potential enterprise. Knowledge management staff of learning and communicating to create conditions, can strengthen the training of the staff and experience exchange, make personal knowledge and experience accumulation, produce and quick quick to promote the personification of tacit knowledge conversion explicit knowledge organization, and cultivate the key ability to make a profit.4,Service ability. The enterprise core competence, through improving customer satisfaction, and expand the market share as much as possible, and realize the profit. Customer satisfaction and increase largely depends on good service. The enterprise knowledge management in this process, the system can get customer demand, the integration of scientific analysis and customer demand, accelerate the enterprise market strain capacity, improve the overall service capability. The main consideration employee satisfaction, customer satisfaction, customer knowledge management (CKM) ability, customer relationship management (CRM) ability, the ability to provide customer service and solutions of speed, etc. 5,Innovative R&D capability. Implementing knowledge management objective is to accelerate the speed of knowledge innovation and improve the knowledge innovation, to form and promote enterprise's core competitive ability. Therefore, the innovation ability and knowledge management evaluation is an important index, the main consideration technology development expenses of sales revenue, R&D speed, R&D, product innovation, innovation development, advanced technology level of success.6,Economic benefits. It is the most able to reflect the knowledge management are implemented effective inspection standard, but also because the knowledge management is the most of intangible assets, need quite a long time to just can be reflected in financial statements. So the main consideration return on investment, enhancing the brand value, the proportion of profits from the new products, etc.Because the knowledge management evaluation exists many uncertain factors, namely evaluation of enterprise knowledge management performance is very difficult to determine the optimal and bad, and the two opposites between concepts are not absolute distinct boundary, fuzzy optimal and is, in a certain range and a criterion of pattern recognition results, therefore, in order to make the performance evaluation should be closer to the actual condition, using the fuzzy comprehensive evaluation method for enterprise knowledge management performance evaluation. In the fuzzy comprehensive evaluation of index weight, it is the key factors in the reaction, the comprehensive decision-making process of status and role, directly affects the evaluation results. Due to reflect the enterprise knowledge management performance index for multi-level and perspectives, and quantitative indexes and combining the characteristics of qualitative indexes, therefore, the analytic hierarchy process to determine the weight of each index.Based on the enterprise knowledge management performance evaluation, the purpose is to know of enterprise knowledge management, and the degree of help to improve knowledge management evaluation results of the performance. To improve enterprise knowledge management performance from the source of knowledge management, including: knowledge management, knowledge management to strengthen infrastructure construction, improve the level of human resources management knowledge, good organization structure and culture, strengthen external information integration, etc. Or, can be considered a big knowledge management system of PDCA cycle, each department of the knowledge management is small, big ring PDCA cycle and small loop mainly through knowledge sharing, and the whole enterprise knowledge management objectives and knowledge management as a continuous improvement process, so as to improve the performance level of knowledge management. |
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