Communication Operator Performance Evaluation

Because economic globalization and market of volatile, cause the telecombusiness enterprise face of the exterior environment is gradually complicated, and newtechnique, new the development of business make the reposition of redundantpersonnel of telecom business and act for a competition to also turn worse increasingly.The enterprise has already come to the strategic operating of concentrating long-termprofit of maximization, and business management has already come to the era ofstrategic management. As an effective supervisory and administrative system,performance evaluation of enterprise's operation is not only merely an importantmeans by which enterprise carry on the self-supervision self-controllability andself-evaluation, but also a new management tool enterprise use to implement strategicmanagement in the new competitive environment. The Balanced Scorecard (BSC)is aconformity source in the strategic target new frame. It during retention former financialnorm, has introduced the future finance achievement actuation factor, these factorsincluding stratification plane and so on customer, internal flow, study and growth. TheBalanced Scorecard (BSC) performance measurement was widely used in internationaltelecom industry. Whether the model is suitable for application or not still should berevised and tested because the telecom industry in our country is still in themonopolistic stage.Under the condition of modern market economy, we have carried on primary re search for theories and approach of enterprise strategic performance evaluation based on maximization of firm's value and faced to the market and customer, the construction of basic theories and approach has been set up through absorbing experience of theory and practice research of business performance measurement at home and abroad and dissecting its problems and deficiency of its subject's research. With the example of a telecom corporation in China Netcom, combining the strategy of combining the business enterprise carries on a results evaluation project design, and excellent turn BSC results model index sign of cent, we expect that the telecom luck camp business enterprise can establish the establishment suitable for the evaluation system of the results of business enterprise characteristics more. It also offered theoretic basis of the strategic management makes policy in telecom corporation.