Iso9000 Standard And Its Application In The Tax Collection

Since International Organization for Standardization (ISO) issued the first edition of ISO9000 clan of management system standard of quality in 1987 and the second edition in 1994, ISO9000 clan standard like a global best-sell book, receive extensive popularization and application in numerous countries and regions, progressively become a basic international standard to weigh enterprise's quality management activity. In 2000, ISO issue new edition of ISO9000 clan standard, extend its scope of application from traditional hardware to software, procedure material and service trade manufacturing industry in the same way, make ISO9000 clan standard apparent his flourishing life in the ascendant.From leading, encouraging enterprises to establish the system of quality control according to ISO9000 clan standard, the government begins to develop and establish its own quality control system according to the need of inside & outside managing environment, in order to establish the government's new image of high-efficient, honest and offering high quality services. This has already become a kind of new trend of modernization the quality management of government. To revenue department, especially the basic level administrative department is concerned, optimize mode of levying and managing constantly, raise the efficiency of levying and managing, realize the transition of tax authority from management type to serving type, is a subject that is worth studying forever. With the development of economic, the change of the environment, and the adjustment of the tax system, the drawback of the existing tax collection and management mode is appearing constantly, it is difficult to meet the need of era development and the taxpayer's demand. But with "regard customer as the focus", "course method" and "improve continuously" etc. as the principal of quality management, ISO9000 clan standard offer reference and directive significance for tax revenue department to improve management quality of collection undoubtedly.This text has carried on necessity and feasibility analysis on applicationISO9000 clan standard in the management of tax collection by introducing ISO9000 clan standard's basic knowledge briefly. And also make concrete application idea.This text is divided into four parts altogether:First part: ISO9000 clan standard and its major principle. I have explained the formulation, revision and development of ISO9000 clan standard, the composition of the standard and the eight major principle of ISO9000 clan standard.Second part: Analyze the necessity and feasibility of introducing ISO9000 clan standard into tax collection and management. From the angles of the theory and practice, analyze the necessity and possibility of introducing ISO9000 clan standard into tax authority.The third part: Idea for ISO9000 clan standard to use in tax collection and management. After confirming goal and principle that ISO9000 clan standard uses in tax collection and management, with nearly half space of full text to described especially on the sureness of the key element of quality management system of tax collection and management, designing the frame of the quality management system of tax collection and management, also the anticipated result after introducing ISO9000 clan standard into tax authority.The fourth part: Questions should be paid attention to when introduce the ISO9000 clan standard into tax collection and management. I have been analyzed briefly the question and the limitation when use ISO9000 clan standard on tax collection and management from such four respects as the tax trade characteristic, tax authority, advisory company and authentication company, etc.