The Research On Orientation Of Public Satisfaction With Government Performance Evaluation

With the new public management and service-oriented government concept of the continuous deepening of the 20th century,80's, the Government Performance in the global sweep, as Governments to reform the driving force of the 20th century, 90's, to public satisfaction assessment of government performance Started to become a new hot research field. Citizens to participate in the political life of modern demands of more and more intense, thus promoting public goods and services provided by the Government towards the direction conducive to the evolution of their own. This requires us to change the traditional concept of how the evaluation will focus on issues of public service satisfaction. Relevant theory and practice in many countries and legal systems are relatively mature and has a sound, and the current lack of a unified system of evaluation methods of customer satisfaction, customer satisfaction evaluation system are still in the exploratory stage, more theoretical research and are arbitrary of practice behavior. Institutions of government services and even less public satisfaction survey, there are a lot of this or that problem. Public Satisfaction in China has just started, the links are still weak and needs further research and practice to keep full, moist. This article on how to conduct effective assessment of public satisfaction and to do some of that, to my satisfaction with government services, public evaluation of the guidance theory and practice to provide a reference. This study content is divided into six parts:The first part discusses the research background and significance of the research status, theoretical tools and methodological tools to study the basic ideas and innovation;The second part discusses the evaluation of government performance and public satisfaction with the related concepts such as theoretical foundation, including: the concept of government performance assessment functions; public satisfaction with the content, characteristics and elements; to the public to assess the satisfaction of the Government performance theory origin; and evaluation of public satisfaction with government performance-oriented practical significance;The third part, discusses the direction of public satisfaction with the performance evaluation of the practice of the government. Which outlines some of the previous practices and comparative analysis of current practices, on the other side of the Government Performance Evaluation revealed to the public the importance of satisfaction as the scale;The fourth part, discusses the current public satisfaction in our assessment of government performance problems;The fifth part, for the fourth part of the problems in conducting research to further improve public satisfaction-oriented evaluation of path selection;The sixth part is the end of the article on the government performance evaluation summary of public satisfaction.