Public Satisfaction With E-government Performance Evaluation Based On

In the late of20th Century, China Government raised the development strategy of "industrialization motivated by the informationization, and government first". After more than ten years further development, China’s E-government has already achieved very important accomplishment. At the point of time, it is stepping into a new historical stage, which is building up a service type government from360degree by a E-government that has higher requirement. Meanwhile, as a representative, New-Generation of information technology, such as Cloud-Computing, also requires the transformation of E-government. From the angle of the starting point of evolution, it is necessary to figure out the current situation, speed up transformation of development.While as E-government increasing day-by-day and capital invested into development of infrastructure, whether investment has been effectively managed and applied and how government should control every single stage to supervise E-Government’s outcome macroscopically. Based on this, it is definitely an effective and rational way to evaluate performance of E-government. That’s why it comes to the research of this paper.First of all, this paper through reference of past research papers and related academic press, summarize the concept and fundamentals of E-government performance evaluation. On top of this, after reviewing and analyzing, it comes to an analogous study of E-government performance evaluation across countries.Secondly, based on improving public service, enhancing public satisfaction and using the quality function deployment (QFD) method to establish a two-stage house of quality. Aiming at improving the current standard of China’s E-government evolution, the author use four first-level indicators:technical service level, electronic level, electronic level, the operation convenience level and seventeen secondary indexes:government affairs news, navigation and guide, characteristic content, friendly interface, etc., to set up electronic government affairs public satisfaction model.Lastly, through investigation of public satisfaction of Shaanxi’s E-government, analysis by E-government public satisfaction model, it comes to the satisfaction index of Shaanxi E-government and further analysis of satisfaction index. It raised Policy and suggestion of E-government performance evaluation based on these researches.