Domestic Joint-stock Commercial Bank's Integrated Teller Competency Characteristic Model Research

In recent years, more and more domestic and foreign research and application of a Competency Model, has aroused great concern of many famous enterprises, At present, many domestic enterprises, institutions have begun to build the units of a Competency Model, however, competency Model Construction of the need for complex professional and technical; the same time, the scientific use of the competency Model, and also the need for specialized technical personnel. Domestic joint-stock commercial banks to raise the overall level of comprehensive counter business, has become one of the key issues to be solved by various banks in the development.Starting from the actual situation of China’s joint-stock commercial banks, integrated use of appropriate human resources development, knowledge, knowledge of applied psychology and a variety of statistical data collection and analysis methods, construct suitable for China’s joint-stock commercial bank teller a Competency Model. Data collected through field interviews and questionnaire methods of Nanjing joint-stock commercial bank teller, and then use the content analysis and a variety of statistical methods for data analysis, and ultimately established with five dimensions, ten Competency the joint-stock commercial banks teller competency Model, the five dimensions of this model include:the dimension of self-awareness, interpersonal dimension, the dimension of personality traits, knowledge and skills dimension, motivation dimension.The results of this study with a strong practical and operable to provide a reference for the establishment of joint-stock commercial banking industry in China based on the Competency Model teller recruitment, selection and training, pay and benefits, performance management and career planning.