Empirical Analysis With Star Hotel Employee Satisfaction And Nonfinancial Accomplishment Of Yanbian Area

After the90s in the20th century, the economy and tourism has markedly accrued. Along with the diverse demand, renovation of technology, fierce competition and the transformation of environment in the enterprises, people has an increasingly expectation on the service industry. Hotel industry is the typical industry among them. According to the statistics, China has the most centralized, high international standard hotel groups. Those star hotels have become the liveliest industry which represents our tourism industry. However, those star hotels have encountered limitation for developing in recent years. The problems emerge such as the frequent mobility of talents which result in the high demission rate. The employees are the cornerstones of hotels. The degree to which the staff is satisfied has direct impact on its operation, deciding the hotel’s sustainable development. Thus, in order to keep employees, hotel administrators must comprehend employees’demand and thoughts. In addition to that, it is necessary to elevate the satisfaction of employees and reduce the demission rate so that to achieve the optimizing profit.It is every company’s goal to enhance the profits. Thus, the theory of studying the accomplishment of companies is the concerned topics for managers and scholars. It has two methods for evaluation of accomplishment of companies, including the financial accomplishment and nonfinancial accomplishment.To begin with, this article designs questionnaire according to the five dimensions of employees’satisfaction such as treatment, environment and community, check and encourage, work and cultivate, leadership and administer. In terms of the employees from the Four-star hotels in the Area of Yanbian such as International Hotel, Dazong Hotel, Baishan Mansion and Xiangyu Hotel etc, the surveys were conducted. Through the survey, the basic information of employees is obtained. Then, with the SPSS17.0statistical software, the questionnaires were descriptive statistical analyzed, factor analyzed and it concludes three satisfaction dimensions finally. Those were work environment and content, check and encourage, leadership and administer. Setting the demission rate as the intermediate variable and obtaining the correlation among each dimension of satisfaction, turnover intention, and non-financial accomplishment through pertinent analysis. Finally, depending on the positive analysis, the strategies of enhancing the star-hotel’s employee satisfaction and accomplishment were brought forward.