Study On The Strategy Of The Optimization Of Tax Service Under E-government Environment

The concept of tax service originated in the nineteen fifties of the United States, China’s study on tax service started late, the last century ninety’s first proposed the concept of tax service. With the progress of the times and the taxpayer awareness continues to improve, more and more traditional means of tax service to meet the needs of the development of the taxpayers and tax authorities, under the environment of e-government, using electronic information technology to further optimize the tax service has become the tax department at all levels and scholars to study direction. The modernization of the tax service system has important significance for the tax cost and construction service to reduce the tax authorities.This paper is in the customer relationship management (CRM), the new public management and e-government based on relevant theories, research and application of optimization of tax services under the E-government environment. First of all, the thesis explains the related concepts of the tax service and e-government and its connotation, elaborated the customer relationship management (CRM) and the foundation of the new public management theory, and briefly introduces the latest research results of domestic and foreign tax service, points out that the electronic tax is to optimize the development trend of tax service. Secondly, with the Guangzhou city national tax system as an example, expounds the development situation of Guangzhou city national tax system tax service, using the questionnaire survey system for the satisfaction survey of Guangzhou City taxpayers, and to the satisfaction survey results are analyzed. Finally, put forward the background of e-government construction strategy of electronic tax services platform, and the application of electronic tax service platform are analyzed.