The Impact Of Compulsory Citizenship Behavior On Employees’ Job Burnout

As the giant of China’s financial industry, commercial banks have become the idealplaces for career choice of many people. But maybe they don’t know that China’scommercial banks are facing heavy pressure, including the impact of foreign bankssettled, the competition of domestic banks and the pessimistic financial environment. Inorder to maintain their competitiveness to survive in the cracks, commercial banks willorder the staff to performance more organizational citizenship behavior. The managersexpress this order through a signal to the organization’s employees. To keep their jobs orget promoted, employees have to demonstrate more organizational citizenship behavior,kinds of non-voluntary organizational citizenship behavior is called compulsorycitizenship behavior. A lot of compulsory citizenship behavior will make employeesperceive the role stress and job burnout. Ultimately it will affect organizationalperformance and working atmosphere.Based on this, this passage collected a lot of literature, and proposed the modelassumption of compulsory citizenship behavior affect job burnout through role stress. Inorder to validate the model assumption, the passage formed questionnaire by learningand perfecting mature measurement tools. By sampling and surveying through thenationwide commercial banks’ employees, the research collected226valid data. Thenthe research use SPSS19.0and AMOS17.0to analysis the reliability, test the validity,analysis the correlation, the variance and the path analysis. And the conclusions are asfollows.(1)The reliability and validity of the questionnaire is within the effective range,according compulsory citizenship behavior scale, the role stress scale of threedimensional, the burnout scale of three-dimensional. So the questionnaire is applied tothe investigation of commercial banks’ employees.(2) The level of compulsory citizenship behavior, role stress, job burnout incommercial banks has reached middle-level or above.(3) The men are higher than the women in role stress perception. The older arehigher than the young in job burnout. The senior managers have a higher level ofprofessional efficacy. But the education doesn’t affect these.(4) By using the method of path analysis, this research detected the direct pathcoefficient of compulsory citizenship behavior and job burnout is0.48. When role stresswas introduced into the model, the path coefficient became0.32. So the conclusion of role stress places part of intermediary role is verified.On the basis of analysis of the conclusions, the research proposed somerecommendations as follows.(1) Managers should abandon the idea of blind pursuit ofhigh organizational citizenship behavior. They should strengthen the communicationwith employees and provide concern and support. They can improve the ability ofdiscerning the motivation behind the behavior and build a good independent workatmosphere.(2) The study advocates the female employees to share the workload andimprove work efficiency through cooperation initiative for male employees.(3) Thestudy also proposes that older employees should be encouraged more and their jobsshould be enriched. Also they can strengthen the internal colleagues emotionalcontact.(4) Let every employee to understand their importance to the organization, andthe managers can also praise them through verbal ways.(5) The study proposes that thejob responsibilities and superior-subordinate relationship should be cleared, and theduties should be exercised according to the level chain.Finally the study pointed out several limitations, including the survey sampleselection, questionnaire issued, the selection of the survey methodology and variablesselected. Hoping that the limitations can be further improved in the future.